Work

What Is Applications Integration? Understanding the Perspectives of Managers, It Professionals, and End Users

Year: 2003

Type: article

Abstract: While organizations, collectively, spend billions of dollars to achieve "integration," little is known about practitioners' perceptions of integration that influence these decisions and actions.This paper describes a qualitative research study to surface practitioner interpretations (assumptions, knowledge and expectations) of applications integration.Evidence from interviews of 51 practitioners representing three stakeholder groups -managers, IT professionals, and end users -revealed 15 major themes related to practitioner perspectives of the characteristics, benefits and downsides of applications integration.The findings indicate that there is no generally accepted definition of what applications integration is or ought to be, and that there are significant differences among the stakeholder groups regarding the potential benefits and downsides of applications integration.

Source: Journal of the Association for Information Systems

Authors: Lester A. Singletary, Suzanne D. Pawlowski, Ed Watson

Language: English

Topic: ERP Systems Implementation and Impact

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W87727811

FWCI: 3.772

Cites: 23

Cited by: 24

Related to: 10