Work

Proposal for using AHP Method to Evaluate the Quality of Services Provided by Outsourced Companies

Year: 2015

Type: conference-paper

Abstract: This work aims to describe the development stages of a decision support system for evaluating the quality of services provided by outsourced companies that serve organisations in the Brazilian retail sector. It used applied research, implemented through a case study conducted with the outsourced service providers of one of the 158 subsidiaries of a retail company. Using the Analytic Hierarchy Process (AHP), it was possible to develop an evaluation model capable of measuring the performance of the quality indicators and evaluating the performance of the outsourced services provided to the company under study.

Source: Procedia Computer Science

DOI: 10.1016/j.procs.2015.07.083

Authors: André Andrade Longaray, João de Deus Rodrigues Gois, Paulo Roberto da Silva Munhoz

Institution: Universidade Federal do Rio Grande

Language: English

Topic: Multi-Criteria Decision Making

Subfield: Management Science and Operations Research

Field: Decision Sciences

Domain: Social Sciences

Open Access status: diamond

OpenAlex ID: W980672234

FWCI: 1.128

Cites: 13

Cited by: 40

Related to: 10