Author

Ki-Ju Cheong

Observed names: KI-JU CHEONG, Ki-ju Cheong, KiJu (KJ) Cheong, KiJu Cheong, Kiju Cheong

Observed institution: Chonnam National University

OpenAlex ID: A5014257206

Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers

2012 · Sujeong Choi, KiJu (KJ) Cheong, et al. · Managing Service Quality · 128

Evaluating the Service Quality of Thirdparty Logistics Service Providers Using the Analytic Hierarchy Process

2007 · Soon-hoo So, JaeJon Kim, et al. · Journal of Information Systems and Technology Management · 66

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Determinants of Utilitarian Value in Smartphone-based Mobile Commerce

2014 · Sujeong Choi, Ki-Ju Cheong, et al. · Journal of the Association for Information Systems · 8

The Influence of Customer Service Representatives’ Perceived Customer Verbal Abuse on Emotional Labor and Emotional Exhaustion in the Context of Call Centers

2016 · Sujeong Choi, Kiju Cheong · 경영학연구 · 3

A Psychological Contract Breach and Turnover Intention of Telemarketers in South Korea

2014 · Seong-do Cho, Ki-ju Cheong, et al. · 3

The moderating effects of converging smart work and supervisor's support in the study of turnover on job satisfaction in call centers

2015 · Kye-Chul Kim, Ki-Ju Cheong · Journal of Digital Convergence · 2

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The Effects of Relational Benefits in Self Service Channel on Customer’s Behavioral Intention - focused on mediating effects of perceived usefulness and perceived ease of use -

2019 · Young-Jin Lee, Ki-Ju Cheong, et al. · Korean Review of Corporation Management · 1

Structural Relationship between Intellectual Capital and Organizational Performance in a Customer Service Organization: Focused on the Role of Dynamic Capability

2014 · Paul Park, Ki-Ju Cheong, et al. · The Journal of the Korea Contents Association · 1

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Designing a research model to vitalize financial Mydata service

2023 · ILJIN Kim, KI-JU CHEONG · Korean Review of Corporation Management

The Effect of the Perception on Service Quality in Professional Baseball Spectator on Spectator′s Satisfaction, Team Loyalty and Relationship Intention. - Focusing on the Moderating Effect of Fairness Sensitivity -

2021 · Pil-Kyu Oh, Ki-Ju Cheong, et al. · Korean Review of Corporation Management

Perceived Organizational Support(POS) and Self-Leadership’s Multiple Mediation Effect in the Influence of Authentic Leadership on Organizational Commitment

2021 · Won-Hee Lee, Ki-Ju Cheong · Korean Review of Corporation Management

The effect of the O2O platform on relationship quality and personal action value

2021 · Kwang-Sik Lee, Ki-Ju Cheong, et al. · Korean Review of Corporation Management

A Case Study on the Diagnosis of Psychological Healing in Contact Center Workers : Focused on Daejeon Area

2020 · Pil-kyu Oh, Ki-Ju Cheong, et al. · Korean Review of Corporation Management

The Impacts of Product Experience, Call Center Experience, and AS Experience on Customer Satisfaction and Customer Loyalty

2019 · Kwang-Sik Lee, Ki-Ju Cheong, et al. · Korean Review of Corporation Management

The effect of modified Anton`s Model of call center service quality on reuse intention

2019 · Younghwan Jeon, Kiju Cheong, et al. · Asia-Pacific Journal of Business & Commerce

A Study on the Psychological Diagnosis and Healing Education of Emotional Labor Workers

2019 · Joo-Ho Song, Ki-Ju Cheong, et al. · Korean Review of Corporation Management

The Activation and Export Strategies of Call Center Manager Certification Test

2015 · Iljin Kim, Kiju Cheong, et al. · Journal of Service Research and Studies

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A Study on Integrated Operation of Securities Branch and Customer Center : Focusing on Integrated Operation of IPT and IPCC

2015 · 전남대학교 일반대학원 전자상거래협동과정, 교보증권, Jae-Hyun Jo, et al. · Information Systems Review

The Effects of Emotional Intelligence and Service Flexibility on Customer Contact Center Employee Satisfaction and Performance

2015 · Jinah Lee, Ki-Ju Cheong · 인터넷전자상거래연구

An Empirical Study on Operational Determinants of Customersatisfaction in Call Centers

2008 · Ki-Ju Cheong, JaeJon Kim, et al.

Works count: 20

Citation count: 212

H-index: 3

I10-index: 2