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Johra Kayeser Fatima

Observed names: Fatima, Johra Kayeser, Johra Kayeser Fatima, Johra Fatima, Johra K. Fatima, Johra Kayser Fatima
ORCID: 0000-0001-6231-3270
Observed ORCID: 0000-0001-6231-3270
OpenAlex ID: A5020666100
Corporate sustainability reporting of major commercial banks in line with GRI: Bangladesh evidence
2011 · Habib‐Uz‐Zaman Khan, Muhammad Azizul Islam, et al. · Social Responsibility Journal · 182
Rapport with a chatbot? The underlying role of anthropomorphism in socio-cognitive perceptions of rapport and e-word of mouth
2024 · Johra Kayeser Fatima, Md Irfanuzzaman Khan, et al. · Journal of Retailing and Consumer Services · 98
Influence of perceived value on omnichannel usage: Mediating and moderating roles of the omnichannel shopping habit
2023 · Neeru Sharma, Johra Kayeser Fatima · Journal of Retailing and Consumer Services · 59
Service quality and satisfaction in the banking sector
2014 · Johra Kayeser Fatima, Mohammed Abdur Razzaque · International Journal of Quality & Reliability Management · 58
Role of innovativeness and self-efficacy in tourism m-learning
2017 · Johra Kayeser Fatima, Parvez Ghandforoush, et al. · Tourism Review · 52
Investigating the influence of perceived humanization of service encounters on value creation of chatbot-assisted services
2024 · Md Irfanuzzaman Khan, Johra Kayeser Fatima, et al. · Journal of Service Theory and Practice · 43
Environmental knowledge and behavioural outcomes of tourism students in Australia: towards testing a range of mediation and moderated mediation effects
2015 · Johra Kayeser Fatima, Habib Zaman Khan, et al. · Environmental Education Research · 42
Determinants and recent development of sustainability reporting of banks in developing countries: The case of Bangladesh
2014 · Habib Zaman Khan, Mohobbot Ali, et al. · Corporate Ownership and Control · 36
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Demystifying the impact of self-indulgence and self-control on customer-employee rapport and customer happiness
2019 · Johra Kayeser Fatima, Rita Di Mascio, et al. · Journal of Retailing and Consumer Services · 34
Mobile learning adoption for tourism education in a developing country
2018 · Johra Kayeser Fatima, Parviz Ghandforoush, et al. · Current Issues in Tourism · 33
Synchronizing relational benefits with customer commitment profiles
2019 · Johra Kayeser Fatima, Rita Di Mascio · Journal of Strategic Marketing · 30
Roles of trust on rapport and satisfaction in services
2014 · Johra Kayeser Fatima, Mohammed Abdur Razzaque · Asia Pacific Journal of Marketing and Logistics · 30
Roles of customer involvement in rapport and satisfaction
2013 · Johra Kayeser Fatima, Mohammed Abdur Razzaque · Asia Pacific Journal of Marketing and Logistics · 28
Omnichannel shopping habit development
2024 · Neeru Sharma, Johra Kayeser Fatima, et al. · International Journal of Consumer Studies · 25
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Impact of relational benefits on trust in the Asian context: Alternative model testing with satisfaction as a mediator and relationship age as a moderator
2018 · Johra Kayeser Fatima, Rita Di Mascio, et al. · Psychology and Marketing · 24
Demystifying employee co-creation: optimism and pro-social behaviour as moderators
2023 · Yosafat Bangun, Johra Kayeser Fatima, et al. · Journal of Service Theory and Practice · 23
The role of identification in frontline employee decision-making
2018 · Rita Di Mascio, Johra Fatima · Journal of Retailing and Consumer Services · 22
Reversing the dependency-trust relationship in B2C services
2017 · Johra Kayeser Fatima, Rita Di Mascio · Journal of Retailing and Consumer Services · 21
Modelling roles of commitment on rapport and satisfaction
2015 · Johra Kayeser Fatima, Mohammed Abdur Razzaque, et al. · International Journal of Bank Marketing · 20
Antecedents of team alignment for team performance: length of relationship as a moderator
2023 · Dhananjay Jadhav, Johra Kayeser Fatima, et al. · Journal of Business and Industrial Marketing · 16
Mediation effects of service features on rapport–dependency link in emerging market
2019 · Johra Kayeser Fatima, Rita di Mascio, et al. · Journal of Service Theory and Practice · 15
Modelling satisfaction-commitment relationship in developing country context
2016 · Johra Kayeser Fatima, Mohammed Abdur Razzaque, et al. · International Journal of Quality & Reliability Management · 14
Changing Nature of Consumer Values Toward Negative Word of Mouth: Voice and Risk Avoidance as Moderators
2024 · Ali Wako, Johra Kayeser Fatima, et al. · Journal of Consumer Behaviour · 13
The dynamic role of rapport on satisfaction–commitment relationship
2020 · Johra Kayeser Fatima, Rita Di Mascio, et al. · International Journal of Bank Marketing · 13
Role of internal marketing in Australian higher education sector: age, gender and job level as moderators
2022 · Sidrah Asif, Johra Kayeser Fatima, et al. · Journal of Marketing for HIGHER EDUCATION · 11
Works count: 49
Citation count: 1,006
H-index: 19
I10-index: 27
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