Author

Siobhan Drummond

Institution: University of the West of Scotland

Observed institution: University of the West of Scotland

OpenAlex ID: A5021551924

Are hotels serving quality? An exploratory study of service quality in the Scottish hotel sector

2007 · Senga Briggs, Jean Sutherland, et al. · Tourism Management · 217

Learning from others: Benchmarking in diverse tourism enterprises

2001 · Michele Cano, Siobhan Drummond, et al. · Total Quality Management · 31

Service quality and managing your people

2004 · Siobhan Drummond, Heather Anderson · Elsevier eBooks · 14

Making the connection using Action Research: serious leisure and the Caledonian Railway

2020 · Sandro Carnicelli, Siobhan Drummond, et al. · Journal of Heritage Tourism · 12

Critical success factors for the organization

2001 · Siobhan Drummond · Elsevier eBooks · 6

Introduction

2004 · Ian Yeoman, Martin Robertson, et al. · Elsevier eBooks · 4

Methods of quality improvement

2001 · Siobhan Drummond · Elsevier eBooks · 4

Introduction to quality

2001 · Siobhan Drummond · Elsevier eBooks · 4

Lean in Practice: Lessons for Higher Education Institutes

2014 · Michele Cano, Athanassios Kourouklis, et al. · 3

A Model for Benchmarking Service Quality: Small Hotels on the Periphery

2015 · Michele Cano, Siobhan Drummond, et al. · 2

Quality and the Volunteer Experience: Heritage Training in Tourism

2015 · Siobhan Drummond, Michele Cano · Toulon-Verona Conference "Excellence in Services" · 1

Heritage tourism: linking quality of experience to training and coaching

2011 · Siobhan Drummond, Michele Cano, et al. · Sinergie Italian Journal of Management · 1

Heritage rail and tourism in Scotland: An action research with the Caledonian railway

2017 · Sandro Carnicelli, Siobhan Drummond

Quality Enhancement of Learning through Volunteering

2015 · Siobhan Drummond · Toulon-Verona Conference "Excellence in Services"

Volunteering: Enhancing the Quality of the Student Experience

2014 · Siobhan Drummond

An overview of events management: Galal Salem, Eleri Jones and Nigel Morgan

2012 · Ian Yeoman, Martin Robertson, et al.

The Anglesey Sea Symposium, UK: Lester D. Matthews

2012 · Ian Yeoman, Martin Robertson, et al.

Service Quality and Managing Your People

2012 · Siobhan Drummond, Heather Anderson · Routledge eBooks

Overview of Quality Issues

2001 · Siobhan Drummond · Elsevier eBooks

Untitled

2001 · Siobhan Drummond, Ian Yeoman · Elsevier eBooks

British perspective. [Regulatory considerations in power transmission]

1994 · Siobhan Drummond · OSTI OAI (U.S. Department of Energy Office of Scientific and Technical Information)

Perspectives on the operations structure of the England and Wales system

1994 · Siobhan Drummond · OSTI OAI (U.S. Department of Energy Office of Scientific and Technical Information)

United Kingdom's experience. [Power system transmission open access]

1994 · Siobhan Drummond · OSTI OAI (U.S. Department of Energy Office of Scientific and Technical Information)

Works count: 23

Citation count: 299

H-index: 5

I10-index: 4