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Cindy Yunhsin Chou

Observed names: Chou, Cindy Yunhsin, Cindy Yunhsin, Cindy-Yunhsin Chou
ORCID: 0000-0002-2697-4669
Observed ORCID: 0000-0002-2697-4669
OpenAlex ID: A5021917536
Business co-creation for service innovation in the hospitality and tourism industry
2017 · Ja-Shen Chen, Don Kerr, et al. · International Journal of Contemporary Hospitality Management · 140
Enhancing online rapport experience via augmented reality
2019 · Tseng-Lung Huang, Shane Mathews, et al. · Journal of Services Marketing · 88
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Service system well-being: conceptualising a holistic concept
2019 · Wei Wei Cheryl Leo, Gaurangi Laud, et al. · Journal of service management · 61
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Effect of multichannel service delivery quality on customers’ continued engagement intention
2019 · Ja-Shen Chen, Hung-Tai Tsou, et al. · Asia Pacific Journal of Marketing and Logistics · 45
Sharing Economy Service Experience and Its Effects on Behavioral Intention
2019 · Hung-Tai Tsou, Ja-Shen Chen, et al. · Sustainability · 43
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Organizational intellectual capital and its relation to frontline service employee innovative behavior: consumer value co-creation behavior as a moderator
2018 · Cindy Yunhsin Chou, Chin Hsiu Huang, et al. · Service Business · 43
When feeling good counts! Impact of consumer gratitude and life satisfaction in access-based services
2022 · Cindy Yunhsin Chou, Wei Wei Cheryl Leo, et al. · European Journal of Marketing · 37
Digital transformation for crisis preparedness: service employees’ perspective
2022 · Wei Wei Cheryl Leo, Gaurangi Laud, et al. · Journal of Services Marketing · 37
Value cocreation in livestreaming and its effect on consumer‐simulated experience and continued use intention
2022 · Cindy Yunhsin Chou, Ja‐Shen Chen, et al. · International Journal of Consumer Studies · 36
Servicing through digital interactions andwell-being in virtual communities
2021 · Cindy Yunhsin Chou, Wei Wei Cheryl Leo, et al. · Journal of Services Marketing · 34
Understanding post-pandemic market segmentation through perceived risk, behavioural intention, and emotional wellbeing of consumers
2023 · Sukanlaya Sawang, Chia-Chi Lee, et al. · Journal of Retailing and Consumer Services · 33
Adverse behavioral and relational consequences of service innovation failure
2014 · Shuling Liao, Cindy Yunhsin Chou, et al. · Journal of Business Research · 32
A Transformative Service View on the Effects of Festivalscapes on Local Residents' Subjective Well-Being
2018 · Cindy Yunhsin Chou, Shih-Chang Huang, et al. · Event Management · 29
Service-driven social community and its relation to well-being
2015 · Cindy Yunhsin Chou, Soe-Tsyr Yuan · Service Industries Journal · 28
Promoting consumer environmental friendly purchase behaviour: a synthesized model from three short-term longitudinal studies in Australia
2017 · Chih-Hsuan Huang, Ian Lings, et al. · Journal of Environmental Planning and Management · 23
Inter-firm relational resources in cloud service adoption and their effect on service innovation
2017 · Cindy Yunhsin Chou, Ja-Shen Chen, et al. · Service Industries Journal · 22
“Yes, I know you”: the role of source familiarity in the relationship between service adaptive behavior and customer satisfaction
2022 · Yung-Cheng Shen, Heng-Yu Lin, et al. · Journal of Service Theory and Practice · 20
Virtual Community, Purchasing Behaviour, and Emotional Well-Being
2015 · Cindy Yunhsin Chou, Sukanlaya Sawang · Australasian Marketing Journal (AMJ) · 20
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Service system well-being: scale development and validation
2022 · Gaurangi Laud, Cindy Yunhsin Chou, et al. · Journal of service management · 19
Working consumers’ psychological states in firm-hosted virtual communities
2019 · Wei Wei Cheryl Leo, Cindy Yunhsin Chou, et al. · Journal of service management · 19
Employee perceived meaning of work and service adaptive behavior: a psychological resourcefulness perspective
2022 · Cindy Yunhsin Chou, Yung-Cheng Shen, et al. · Service Business · 16
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The perception of crowding, quality and well-being: a study of Vietnamese public health services
2019 · Sukanlaya Sawang, Cindy Yunhsin Chou, et al. · Journal of Health Organization and Management · 11
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The Perceptions of Physicians and Nurses Regarding the Establishment of Patient Safety in a Regional Teaching Hospital in Taiwan.
2018 · Chih-Hsuan Huang, Hsin-Hung Wu, et al. · Europe PMC (PubMed Central) · 10
Consumer Motivation of Using Chatbot and Its Impact on Their Engagement: A Uses and Gratification Perspective
2020 · Jing-Chun Fu, Cindy-Yunhsin Chou · 1
Consumer and Live-Streamer Cocreation Behaviors--Model
2022 · Cindy Yunhsin Chou, Ja-Shen Chen, et al. · PsycTESTS Dataset
Works count: 31
Citation count: 847
H-index: 19
I10-index: 23
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