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Paula Jach
Institution:
Heriot-Watt University
Observed institution:
Heriot-Watt University
ORCID:
0000-0002-8656-7686
Observed ORCID:
0000-0002-8656-7686
OpenAlex ID:
A5044675441
Voice of the customer as a tool for service quality analysis in public transport
2021
·
Paula Jach
, Jiju Antony
, et al.
·
The TQM Journal
·
15
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Works count:
1
Citation count:
15
H-index:
1
I10-index:
1
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