Author

Kenneth J. Klassen

Observed names: Kenneth J Klassen, Kenneth Klassen

Institution: Vanderbilt University Medical Center

Observed institutions: California State University, Northridge, University of Calgary, Brock University, Vanderbilt University Medical Center

ORCID: 0000-0002-8079-8264

Observed ORCID: 0000-0002-8079-8264

OpenAlex ID: A5103242003

Outpatient appointment systems in healthcare: A review of optimization studies

2016 · Amir Ahmadi-Javid, Zahra Jalali, et al. · European Journal of Operational Research · 437

Scheduling outpatient appointments in a dynamic environment

1996 · Kenneth J. Klassen, Thomas R. Rohleder · Journal of Operations Management · 276

Improving Performance in Outpatient Appointment Services with a Simulation Optimization Approach

2009 · Kenneth J. Klassen, Reena Yoogalingam · Production and Operations Management · 161

The Effect of Integrated Scheduling and Capacity Policies on Clinical Efficiency

2011 · Denise L. White, Craig M. Froehle, et al. · Production and Operations Management · 112

Outpatient appointment scheduling with urgent clients in a dynamic, multi‐period environment

2004 · Kenneth J. Klassen, Thomas R. Rohleder · International Journal of Service Industry Management · 97

Rolling Horizon Appointment Scheduling: A Simulation Study

2002 · Thomas R. Rohleder, Kenneth J. Klassen · Health Care Management Science · 91

In-Class Simulation Games: Assessing Student Learning

2003 · Kenneth J. Klassen, Keith A. Willoughby · Journal of Information Technology Education Research · 84

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Efficiency and Productivity Measures for High Contact Services

1998 · Kenneth J Klassen, Randolph M Russell, et al. · Service Industries Journal · 71

Strategies for Appointment Policy Design with Patient Unpunctuality

2014 · Kenneth J. Klassen, Reena Yoogalingam · Decision Sciences · 67

Planning food services for a campus setting

2005 · Kenneth J. Klassen, Elzbieta Trybus, et al. · International Journal of Hospitality Management · 56

Appointment scheduling in multi-stage outpatient clinics

2018 · Kenneth J. Klassen, Reena Yoogalingam · Health Care Management Science · 45

Appointment system design with interruptions and physician lateness

2013 · Kenneth J. Klassen, Reena Yoogalingam · International Journal of Operations & Production Management · 45

Relationship Between Use of Online Support Materials and Student Performance in an Introductory Finance Course

2008 · Ernest N. Biktimirov, Kenneth J. Klassen · Journal of Education for Business · 43

How financial markets reflect the benefits of self‐service technologies

2008 · Jun Yang, Kenneth J. Klassen · Journal of Enterprise Information Management · 30

Using Six Sigma, Lean, and Simulation to Improve the Phlebotomy Process

2016 · Yunqu Huang, Kenneth J. Klassen · Quality Management Journal · 26

An assessment of the interruption level of doctors in outpatient appointment scheduling

2008 · Kenneth J. Klassen, Reena Yoogalingam · Operations Management Research · 18

FASStR: a framework for ensuring high-quality operational metrics in health care

2020 · Elham Torabi, Tugba Cayirli, et al. · The American Journal of Managed Care · 7

Web Log Analysis: A Study of Instructor Evaluations Done Online

2004 · Kenneth J. Klassen, Wayne Smith · Journal of Information Technology Education Research · 7

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Relationship between Student Performance and Specific Online Support Materials in an Operations Course

2005 · Kenneth J. Klassen, Cfa Ernest N. Biktimirov · SSRN Electronic Journal · 4

Relationship between Use of Online Support Materials and Student Performance in an Introductory Finance Course

2005 · Ph.D. Biktimirov, Kenneth J. Klassen · SSRN Electronic Journal · 3

Parking Needs Analysis for Multiple Facilities using Multiple Lots

2002 · Kenneth J. Klassen, Arundhati Kumar, et al. · Service Industries Journal · 2

Planning for Urgent Clients in a Dynamic, Rolling Horizon Environment

2002 · Kenneth J. Klassen, Thomas R. Rohleder · 1

Votre rendez-vous médical de 10h30 est-il vraiment pour… 11h15 ?

2018 · Michael Armstrong, Reena Yoogalingam, et al.

Is your 10:30 medical appointment really for 11:15?

2018 · Michael Armstrong, Reena Yoogalingam, et al.

Model for improving demand and supply management in services

1998 · Kenneth J. Klassen, Thomas R. Rohleder

Works count: 26

Citation count: 1,683

H-index: 16

I10-index: 16