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Joao F. Proena

Observed name: J. Proen�a
Observed institution: Universidade do Porto
OpenAlex ID: A5110080356
The Service Recovery Paradox in a Call-Center Context: Compensation and Timeliness in Recovering Mobile Customers
2014 · Raquel Reis Soares, Joao F. Proena, et al. · Hawaii International Conference on System Sciences (HICSS) · 7
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The saturability of a site of loss and the degree of supersensitivity to agonists which are substrates of this site of loss
1985 · S. Guimar�es, M. Q. Paiva, et al. · Naunyn-Schmiedeberg s Archives of Pharmacology · 3
The Complexity of Business Relationships In Banking And Financial Services. A Case Study
1997 · Joao F. Proena, Luís Miguel de Castro · 2
Works count: 3
Citation count: 12
H-index: 2
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