Author

Fredy Valenzuela

Observed names: Valenzuela F, Valenzuela, Fredy

Institution: University of New England

Observed institutions: Universidad de Talca, University of New England, University of New England

OpenAlex ID: A5110145636

An Application of Travel Blog Narratives to Explore Memorable Tourism Experiences

2014 · Lalith Chandralal, Jennifer Rindfleish, et al. · Asia Pacific Journal of Tourism Research · 220

Customer Perception of Green Advertising in The Context of Eco-Friendly FMCGs

2016 · Rumman Hassan, Fredy Valenzuela · Contemporary Management Research · 19

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Switching barriers used to retain retail banking customers

2010 · Fredy Valenzuela · Management Research Review · 17

Switching Barriers’ Influences on Service Recovery Evaluation in the Retail Banking Industry: Construct Development and Testing

2014 · Fredy Valenzuela · Australasian Marketing Journal (AMJ) · 14

Learning analytics: a bottom-up approach to enhancing and evaluating students' online learning

2014 · Josie Fisher, Fredy Valenzuela, et al. · EPubDev Repository · 11

Consumer Complaining Behavior: The Case of a South American Country, Chile

2005 · Fredy Valenzuela, David Pearson, et al. · Contemporary Management Research · 10

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Influence of Household Origin and Social Class on Choice of Rural Vacation Destinations

2004 · Jorge Zamora, Fredy Valenzuela, et al. · Journal of Travel Research · 9

Service Recovery in The Australian Banking Industry

2013 · Fredy Valenzuela, Ray Cooksey, et al. · Contemporary Management Research · 7

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The Influence of Service Recovery Evaluation on Customer Post-Complaint Behavior

2006 · Fredy Valenzuela, Arturo Z. Vásquez‐Parraga, et al. · EPubDev Repository · 6

Enhancing Distance Education Student Outcomes Utilising Learning Analytics: A Case Study

2012 · Josie Fisher, Fredy Valenzuela, et al. · EPubDev Repository · 1

Dimensions Affecting Consumers' Continued Usage and Frequency of Usage of Internet Banking: Empirical Evidence from Australia

2009 · Sujana Adapa, Jennifer Rindfleish, et al. · EPubDev Repository · 1

Using More Rewarding Switching Barriers to Build Loyalty on Dissatisfied Customers

2009 · Fredy Valenzuela · EPubDev Repository · 1

Managing Complaints in the Chilean Retail Banking

2008 · Fredy Valenzuela · EPubDev Repository · 1

What influences Australians to buy eco-friendly FMCGs? An integrated model

2016 · Rumman Hassan, Jane Summers, et al.

Poker Machine Wars: Social Responsibility and Marketing

2011 · Fredy Valenzuela, Josie Fisher

Online Learning and Teaching: The Perceptions of Off-Campus Postgraduate Management Students

2011 · Fredy Valenzuela, Josie Fisher · EPubDev Repository

Determinants of success in family business professionalization process

2011 · Llanos, Orlando, Pasten, Dennis, et al. · RUNE (Research UNE)

Making Investment Decisions in a Chilean Family-Oriented Business: Who is Right the Parents or the Children?

2009 · Orlando Llanos, Fredy Valenzuela · Contemporary Management Research

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Gerenciamento De Reclamações De Clientes Em Bancos Chilenos

2008 · Fredy Valenzuela · Revista Alcance

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Managing Complaints in South American Retail Banking

2008 · Fredy Valenzuela, José I. Rojas‐Méndez · EPubDev Repository

Works count: 22

Citation count: 317

H-index: 7

I10-index: 6