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AJ Lockwood

Observed names: Lockwood, A, Lockwood, A
OpenAlex ID: A5111369607
The emergence of ethics in tourism and hospitality.
1994 · Marion Wheeler, Cyrus Cooper, et al. · 15
Hospitality Operations: A Systems Approach
2003 · Peter Jones, Stephen Ball, et al. · Open Research (University of Surrey) · 13
An Exploration of the Effects of Total Quality Management Implementation on Organisational Creativity in the Hotel Industry
2010 · AJ Lockwood, Mukhles M. Al-Ababneh · Surrey Research Insight Open Access (The University of Surrey) · 2
Critical Failure Factors: Perspectives from Resort Hotel Customers
2014 · AJ Lockwood, Noor Azimin Zainol · Open Research (University of Surrey) · 1
Psychological Empowerment in the Jordanian Hospitality Industry: Does the Context Matter?
2012 · AJ Lockwood, H Al-Sabbahy, et al. · Surrey Research Insight Open Access (The University of Surrey) · 1
Food and Beverage Management, Fifth Edition
2012 · AJ Lockwood, Bernard Davis, et al. · Surrey Research Insight Open Access (The University of Surrey) · 1
Passion For Hospitality Or Passion In Hospitality?! Customer-Employee Congruence In Hospitality Service Encounters
2010 · AJ Lockwood, Eid M Alotaibi, et al. · Surrey Research Insight Open Access (The University of Surrey) · 1
The antecedents of employee service in the hotel industry: a service orientation perspective
2010 · AJ Lockwood, Ibrahim Alsini, et al. · Open Research (University of Surrey)
The effect of empowerment on the service recovery performance of customer contact employees
2010 · AJ Lockwood, Samer M. Al-Sabi, et al. · Surrey Research Insight Open Access (The University of Surrey)
An exploratory study: the relationships between individual and organisational service orientation in the hotel industry
2008 · AJ Lockwood, H Al-Sabbahy, et al. · Open Research (University of Surrey)
Saudi-isation in the hotel industry: opportunity or challenge
2007 · AJ Lockwood, IM Alsini, et al. · Open Research (University of Surrey)
Hospitality Operations Management – a customised text
2006 · AJ Lockwood, Peter Jones, et al. · Open Research (University of Surrey)
Hospitality Operating Systems – a customised text
2006 · AJ Lockwood, Sumeetra M. Thozhur · Surrey Research Insight Open Access (The University of Surrey)
Enhancing customer value for successful small-business operations.
2003 · AJ Lockwood, Andrew Michael Bowen · FIU hospitality review
Aligning operating strategies for service quality in hospitality operations
1997 · Lashley, C, Lockwood, A · Research Output (Edinburgh Napier University)
A comparison of international growth strategies in the retail and hotel sectors
1995 · Nicholas Alexander, AJ Lockwood · OpenGrey (Institut de l'Information Scientifique et Technique)
Works count: 19
Citation count: 34
H-index: 2
I10-index: 2
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