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T.F.J. Steyn

Observed names: Steyn, T F J, Steyn, T.F.J., Steyn, TFJ, T F J (Derik) Steyn, T F J Steyn, T Steyn, T. F. J. Steyn, T. F.J. Steyn, T. Steyn, T.F.J (Derik) Steyn, TFJ Steyn, Tfj Steyn
ORCID: 0000-0001-5107-282X
Observed ORCID: 0000-0001-5107-282X
OpenAlex ID: A5113723600
Value-focused assessment of ICT security awareness in an academic environment
2006 · L. Drevin, H.A. Kruger, et al. · Computers & Security · 82
An assessment of the role of cultural factors in information security awareness
2011 · H. A. Kruger, L. Drevin, et al. · Information Security for South Africa · 47
The Effect of Service Failure and Recovery on Airline-Passenger Relationships: A Comparison Between South African and United States Airline Passengers
2011 · T.F.J. Steyn, Pierre Mostert, et al. · UpSpace Institutional Repository (University of Pretoria) · 23
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Customer retention: A theoretical perspective of service failure and service recovery in the hotel industry
2006 · D. J. Petzer, T. F.J. Steyn · Acta Commercii · 18
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Customer retention practices of small, medium and large hotels in South Africa : an exploratory study
2009 · Daniël J. Petzer, T.F.J. Steyn, et al. · African Journal of Marketing Management · 16
Enron and Saambou Bank in South Africa: a case study of insufficient relationship management
2004 · Elanie Steyn, Arnold S de Beer, et al. · Public Relations Review · 16
Competitive marketing strategies of selected hotels: an exploratory study
2008 · Daniël J. Petzer, T.F.J. Steyn, et al. · 15
Identity Theft — Empirical evidence from a Phishing Exercise
2007 · T Steyn, H A Kruger, et al. · IFIP International Federation for Information Processing/IFIP · 15
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Internal Communication at DaimlerChrysler South Africa: A QualitativePerspective on Two-Way Symmetrical Communication andInternal Marketing
2011 · Elanie Steyn, Tfj Steyn, et al. · Journal of Marketing Development and Competitiveness · 12
Managerial competencies among first-line newsroom managers at small to medium-sized mainstream media enterprises in South Africa
2014 · Elanie Steyn, TFJ Steyn · South African Journal of Economic and Management Sciences · 11
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Relationship intention of South African banking and life insurance customers
2011 · H Delport, T F J Steyn, et al. · Journal of Financial Services Marketing · 9
The relationship marketing practices of travel agencies in the Western Cape Province
2008 · M. Roberts-Lombard, T. F.J. Steyn · South African Journal of Business Management · 8
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Exploring the relationship intention concept in two South African service industries
2010 · Hester Delport, Pierre Mostert, et al. · UpSpace Institutional Repository (University of Pretoria) · 5
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The Challenge to Incorporate Teamwork as a Managerial Competency: The Case of Mainstream South African Newsrooms
2009 · Elanie Steyn, T F J (Derik) Steyn · Journal of Media Business Studies · 5
Competitive marketing strategies of selected hotels in South Africa : an exploratory study
2008 · Daniël J. Petzer, T.F.J. Steyn, et al. · UpSpace Institutional Repository (University of Pretoria) · 2
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Customer retention practices of group, or branded hotels, as compared to private or owner-managed hotels: an exploratory study
2009 · Daniël J. Petzer, T.F.J. Steyn, et al. · UpSpace Institutional Repository (University of Pretoria) · 1
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A competency framework to improve management in South Africa's mainstream media newsrooms
2007 · T.F.J. Steyn, Elanie Steyn · The Australian Journalism Review · 1
The global village in a local context. Implementing global awareness as a managerial competency within South Africa's multicultural mainstream media newsrooms
2006 · E. Steyn, D. De Klerk, et al. · Acta Commercii · 1
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The internal and external customer orientation of small- to medium-sized textile retailers
2004 · T.F.J. Steyn, Suria Ellis, et al. · Bestuursdinamika · 1
referral-marketing practices of travel agencies
2022 · Mornay Roberts-Lombard, TFJ Steyn · Communicare Journal for Communication Studies in Africa
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Influencing Voter Behavior?: A Balance Theory Perspective on Framing Happiness in the 2012 US Presidential Election
2016 · T.F.J. Steyn, Theresa Billiot, et al. · The International Journal of Interdisciplinary Civic and Political Studies
Marketing Happiness in Politics: Strange Bedfellows, but a Winning Presidential Election Framework?
2014 · Theresa Billiot, T. F. J. Steyn · Developments in marketing science: proceedings of the Academy of Marketing Science
A Service Marketing Mix for the Short Term International Study Tour
2014 · Peter Reday, Theresa Billiot, et al. · International Journal of Business Research
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How the Service Characteristics of News Require Media Organizations to Transition to a Marketing Orientation
2014 · T. F. J. Steyn, Elanie Steyn · Services Marketing Quarterly
The referral-marketing practices of travel agencies : an exploratory study of word-of-mouth communication in the travel-agency industry in the Western Cape
2010 · Mornay Roberts-Lombard, T.F.J. Steyn · Communicare Journal for Communication Studies in Africa
Works count: 40
Citation count: 288
H-index: 10
I10-index: 10
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