Ja‐Shen Chen
Author
Alternate names Ja‐Shen Chen, Chen Ja‐Shen, Jashen Chen
Institution Yuan Ze University
Past institution Yuan Ze University
ORCID: Yes
H-index: 30
I10-index: 44
Works count: 85
Citations count: 3,458
Service Delivery Innovation
2009 · Ja‐Shen Chen, Hung Tai Tsou, et al. · Journal of Service Research
Co-production and its effects on service innovation
2011 · Ja‐Shen Chen, Hung‐Tai Tsou, et al. · Industrial Marketing Management
Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing
2021 · Ja‐Shen Chen, Tran-Thien-Y Le, et al. · International Journal of Retail & Distribution Management