City College Norwich
The use of data envelopment analysis to monitor hotel productivity
1997 · Nick Johns, Barry Howcroft, et al. · Progress in Tourism and Hospitality Research
Customer expectations versus perceptions of service performance in the foodservice industry
1998 · Nick Johns, Antony Howard · International Journal of Service Industry Management
Use of Service Quality Gap Theory to Differentiate between Foodservice Outlets
1996 · Nick Johns, Phil Tyas · Service Industries Journal