Keyword

banking services

Description: Financial services provided by banks to individuals, businesses, and other organizations, including handling deposits, payments, and credit.

Primary topic: Customer Service Quality and Loyalty (32%)

Wikidata ID: wiki/Q806750

OpenAlex ID: keywords/banking-services

Relationship Banking: What Do We Know?

2000 · Arnoud W.A. Boot · Journal of Financial Intermediation · 2,366

Bank performance, efficiency and ownership in transition countries

2004 · John P. Bonin, Iftekhar Hasan, et al. · Journal of Banking & Finance · 1,169

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Predictability and Personalization in the Service Encounter

1987 · Carol F. Surprenant, Michael R. Solomon · Journal of Marketing · 1,135

The Economics of Network Industries

2001 · Oz Shy · Cambridge University Press eBooks · 770

Self‐service technology adoption: comparing three technologies

2005 · James M. Curran, Matthew L. Meuter · Journal of Services Marketing · 750

Employee and Customer Perceptions of Service in Banks

1980 · Benjamin Schneider, John J. Parkington, et al. · Administrative Science Quarterly · 640

Relationship marketing and customer loyalty

2007 · Nelson Oly Ndubisi · Marketing Intelligence & Planning · 601

Shaping the Metaverse into Reality: A Holistic Multidisciplinary Understanding of Opportunities, Challenges, and Avenues for Future Investigation

2023 · Alex Koohang, Jeretta Horn Nord, et al. · Journal of Computer Information Systems · 577

Consumer attitude and the usage and adoption of home‐based banking in the United Kingdom

2002 · Barry Howcroft, Robert Hamilton, et al. · International Journal of Bank Marketing · 546

The Role of Price Perceptions in an Integrated Model of Behavioral Intentions

2001 · Sajeev Varki, Mark Colgate · Journal of Service Research · 535

The Service Quality Dimensions that Affect Customer Satisfaction in the Jordanian Banking Sector

2019 · Miklós Pakurár, Hossam Haddad, et al. · Sustainability · 485

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A reliable and valid measurement scale for the perceived service quality of banks

2000 · Kamilia Bahia, Jacques Nantel · International Journal of Bank Marketing · 469

Importance-performance analysis revisited: the role of the factor structure of customer satisfaction

2003 · Kurt Matzler, Elmar Sauerwein, et al. · Service Industries Journal · 444

How does sensory brand experience influence brand equity? Considering the roles of customer satisfaction, customer affective commitment, and employee empathy

2018 · Oriol Iglesias, Stefan Markovic, et al. · Journal of Business Research · 424

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Consumer perceptions of risk and uncertainty and the implications for behaviour towards innovative retail services: The case of Internet Banking

2006 · Dale Littler, Demetris Melanthiou · Journal of Retailing and Consumer Services · 416

Bank dan Lembaga Keuangan Lainnya

2013 · Syamsu Iskandar · 403

Nexus between financial inclusion and economic growth

2016 · Dipasha Sharma · Journal of Financial Economic Policy · 381

Determinants of customer‐perceived service quality: a confirmatory factor analysis approach

2002 · G.S. Sureshchandar, Chandrasekharan Rajendran, et al. · Journal of Services Marketing · 381

Explorations of National Culture and Word-of-Mouth Referral Behavior in the Purchase of Industrial Services in the United States and Japan

1998 · R. Bruce Money, Mary C. Gilly, et al. · Journal of Marketing · 378

The mediating role of corporate image on customers’ retention decisions: an investigation in financial services

1998 · Nha Nguyen, Gaston LeBlanc · International Journal of Bank Marketing · 369

The mediating effect of organizational reputation on customer loyalty and service recommendation in the banking industry

2007 · Nick Bontis, Lorne D. Booker, et al. · Management Decision · 363

Customer satisfaction with bank services: The role of cloud services, security, e-learning and service quality

2020 · Feng Li, Hui Lu, et al. · Technology in Society · 357

AI Customer Service: Task Complexity, Problem-Solving Ability, and Usage Intention

2020 · Yingzi Xu, Chih-Hui Shieh, et al. · Australasian Marketing Journal (AMJ) · 349

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The Impact of Service Quality on Customer Loyalty: A Study of Banks in Penang, Malaysia

2010 · Lo Liang Kheng, Osman Mahamad, et al. · International Journal of Marketing Studies · 347

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Service quality in the banking industry: an assessment in a developing economy

1999 · Madhukar G. Angur, Rajan Nataraajan, et al. · International Journal of Bank Marketing · 346

Works count: 24,000

Citation count: 68,460