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Keyword

chatbot evaluation

Description: Chatbot evaluation is the assessment of conversational systems’ performance, quality, and suitability using human or automated criteria.
OpenAlex ID: keywords/chatbot-evaluation
Interacting with educational chatbots: A systematic review
2022 · Mohammad Amin Kuhail, Nazik Alturki, et al. · Education and Information Technologies · 830
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Recipes for Building an Open-Domain Chatbot
2021 · Stephen Roller, Emily Dinan, et al. · 783
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Conversational Agents in Health Care: Scoping Review and Conceptual Analysis
2020 · Lorainne Tudor Car, Dhakshenya Ardhithy Dhinagaran, et al. · Journal of Medical Internet Research · 551
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Are We There Yet? - A Systematic Literature Review on Chatbots in Education
2021 · Sebastian Wollny, Jan Schneider, et al. · Frontiers in Artificial Intelligence · 546
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Artificial Intelligence Chatbot Behavior Change Model for Designing Artificial Intelligence Chatbots to Promote Physical Activity and a Healthy Diet: Viewpoint
2020 · Jingwen Zhang, Yoo Jung Oh, et al. · Journal of Medical Internet Research · 361
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The Chatbot Usability Scale: the Design and Pilot of a Usability Scale for Interaction with AI-Based Conversational Agents
2021 · Simone Borsci, Alessio Malizia, et al. · Personal and Ubiquitous Computing · 244
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A contemporary review on chatbots, AI-powered virtual conversational agents, ChatGPT: Applications, open challenges and future research directions
2024 · Avyay Casheekar, Archit Lahiri, et al. · Computer Science Review · 212
Advantages and Constraints of a Hybrid Model K-12 E-Learning Assistant Chatbot
2020 · Eric Hsiao-Kuang Wu, Chun-Han Lin, et al. · IEEE Access · 205
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An Artificially Intelligent Chat Agent That Answers Adolescents' Questions Related to Sex, Drugs, and Alcohol: An Exploratory Study
2010 · Rik Crutzen, Gjalt-Jorn Y. Peters, et al. · Journal of Adolescent Health · 203
Different measurements metrics to evaluate a chatbot system
2007 · Bayan Abu Shawar, Eric Atwell · 152
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Technical Metrics Used to Evaluate Health Care Chatbots: Scoping Review
2020 · Alaa Abd-Alrazaq, Zeineb Safi, et al. · Journal of Medical Internet Research · 149
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Beyond Goldfish Memory: Long-Term Open-Domain Conversation
2022 · Jing Xu, Arthur Szlam, et al. · Annual Meeting of the Association for Computational Linguistics (ACL) · 147
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Retrieval-Augmented Generation (RAG) Chatbots for Education: A Survey of Applications
2025 · Jakub Swacha, Michał Gracel · Applied Sciences · 136
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The Use of Artificial Intelligence–Based Conversational Agents (Chatbots) for Weight Loss: Scoping Review and Practical Recommendations
2022 · Han Shi Jocelyn Chew · JMIR Medical Informatics · 134
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Can machines talk? Comparison of Eliza with modern dialogue systems
2016 · Huma Shah, Kevin Warwick, et al. · Computers in Human Behavior · 133
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A Survey on Evaluation Methods for Chatbots
2019 · Wari Maroengsit, Thanarath Piyakulpinyo, et al. · International Conference on Information and Education Technology (ICIET) · 131
Chatbots to Support Young Adults’ Mental Health: An Exploratory Study of Acceptability
2022 · Theodora Koulouri, Robert D. Macredie, et al. · ACM Transactions on Interactive Intelligent Systems · 126
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The linguistic accuracy of chatbots: usability from an ESL perspective
2014 · David Coniam · Text and Talk · 121
Freudbot: An Investigation of Chatbot Technology in Distance Education
2005 · Bob Heller, Mike Proctor, et al. · EdMedia: World Conference on Educational Media and Technology · 117
Modern Chatbot Systems: A Technical Review
2018 · Abbas Saliimi Lokman, Mohamed Ariff Ameedeen · Advances in intelligent systems and computing · 109
Graph-Based Conversational AI: Towards a Distributed and Collaborative Multi-Chatbot Approach for Museums
2021 · Savvas Varitimiadis, Konstantinos Kotis, et al. · Applied Sciences · 96
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IntelliBot: A Dialogue-based chatbot for the insurance industry
2020 · Mohammad Nuruzzaman, Omar Khadeer Hussain · Knowledge-Based Systems · 92
Trends and challenges of e-government chatbots: Advances in exploring open government data and citizen participation content
2023 · María E. Cortés-Cediel, Andrés Segura-Tinoco, et al. · Government Information Quarterly · 90
‘Realness’ in Chatbots: Establishing Quantifiable Criteria
2013 · Kellie Morrissey, Jurek Kirakowski · Lecture notes in computer science · 80
Building an Expert Recommender Chatbot
2019 · Jhonny Cerezo, Juraj Kubelka, et al. · 71
Works count: 928
Citation count: 8,285
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