Get started
Keyword

chatbot implementation

Description: The process of deploying chatbot systems within organizations or services, including selecting technologies, designing workflows, and addressing practical requirements.
OpenAlex ID: keywords/chatbot-implementation
Implementation of a Chat Bot System using AI and NLP
2018 · Tarun Lalwani, Shashank Bhalotia, et al. · International Journal of Innovative Research in Computer Science & Technology · 184
A Review on Implementation Issues of Rule-based Chatbot Systems
2020 · Sandeep A. Thorat, Vishakha Jadhav · SSRN Electronic Journal · 120
Virtual Assistance in Any Context
2020 · Antje Janssen, Jens Passlick, et al. · Business & Information Systems Engineering · 88
PDF
Organizational Factors Affecting Successful Implementation of Chatbots for Customer Service
2021 · Juliana J. Y. Zhang, Asbjørn Følstad, et al. · Journal of Internet Commerce · 70
PDF
Learning successful implementation of Chatbots in businesses from B2B customer experience perspective
2022 · Vaishali Kaushal, Rajan Yadav · Concurrency and Computation Practice and Experience · 60
Review on Implementation Techniques of Chatbot
2020 · S. Nithuna, C.A. Laseena · 57
Build Better Chatbots
2017 · Rashid Khan, Anik Das · Apress eBooks · 51
Text-Based Chatbot in Financial Sector: A Systematic Literature Review
2022 · Hana Demma Wube, Sintayehu Zekarias Esubalew, et al. · Data Science in Finance and Economics · 48
AI Chatbot integration in SME marketing platforms: Improving customer interaction and service efficiency
2024 · Wagobera Edgar Kedi, Chibundom Ejimuda, et al. · International Journal of Management & Entrepreneurship Research · 47
Chatbots in education : A passing trend or a valuable pedagogical tool?
2018 · Sofie Roos · KTH Publication Database DiVA (KTH Royal Institute of Technology) · 46
Enterprise chatbots in managers' perception: a strategic framework to implement successful chatbot applications for business decisions
2024 · Marco Savastano, Isabelle Biclesanu, et al. · Management Decision · 33
How to Make chatbots productive – A user-oriented implementation framework
2022 · Antje Janssen, Davinia Rodríguez Cardona, et al. · International Journal of Human-Computer Studies · 32
PDF
Chatbot-Assisted Care Management
2021 · Mark E. Schario, Carol A. Bahner, et al. · Professional Case Management · 29
Potential effects of chatbot technology on customer support: A case study
2019 · Tung Nguyen · Aaltodoc (Aalto University) · 28
PDF
A Review on Chatbot Design and Implementation Techniques
2020 · Ramakrishna Kumar, Maha Mahmoud · 25
Chatbots in libraries: A systematic literature review
2023 · Rumeng Yan, Xin Zhao, et al. · Education for Information · 23
PDF
Chatbot Design and Implementation: Towards an Operational Model for Chatbots
2024 · Alexander Skuridin, Martin Wynn · Information · 22
PDF
The Impact of Chatbots in Driving Digital Transformation
2021 · Hyrmet Mydyti, Arbana Kadriu · International Journal of E-Services and Mobile Applications · 22
Handbook of Research on Digital Transformation, Industry Use Cases, and the Impact of Disruptive Technologies
2021 · Wynn, Martin G · Advances in e-business research series · 21
La usabilidad percibida de los chatbots sobre la atención al cliente en las organizaciones: una revisión de la literatura
2021 · Oswaldo Daniel Casazola Cruz, Gianfranco Alfaro Mariño, et al. · Interfases · 19
PDF
Implementing a Rules-Based Chatbot for Reference Service at a Large University Library
2023 · Thomas L. Reinsfelder, Katie O’Hara-Krebs · Journal of Web Librarianship · 16
PDF
Implementation of Artificial Intelligence Chatbot in Optimizing Customer Service in Financial Technology Company PT. FinAccel Finance Indonesia
2022 · Mohammad Ridha, Khansa Haura Maharani · 15
PDF
Chatbots in Healthcare: Status Quo, Application Scenarios for Physicians and Patients and Future Directions
2020 · Lea Reis, Christian Maier, et al. · Journal of the Association for Information Systems · 14
Systematic Literature Review on Implementation of Chatbots for Commerce Use
2023 · Williams Sanjaya, Calvin, et al. · Procedia Computer Science · 13
News from Messenger? A Cross-National Comparative Study of News Media's Audience Engagement Strategies via Facebook Messenger Chatbots
2022 · Xinzhi Zhang, Rui Zhu, et al. · Digital Journalism · 10
Works count: 290
Citation count: 1,251
Year
Topic
Type