Keyword

collaborative CRM

Description: A customer relationship management approach that coordinates customer information and interactions across organizational teams and communication channels.

Primary topic: Corporate Governance and Management (39%)

OpenAlex ID: keywords/collaborative-crm

Exploring the role of customer relationship management (CRM) systems in customer knowledge creation

2013 · Farnoosh Khodakarami, Yolande E. Chan · Information & Management · 321

Towards a holistic perspective of customer relationship management (CRM) implementation: A case study of the Housing and Development Board, Singapore

2006 · Thompson S.H. Teo, Paul Devadoss, et al. · Decision Support Systems · 167

An economic analysis of customer selection and leveraging strategies in a market where network externalities exist

2007 · Eunjin Kim, Byungtae Lee · Decision Support Systems · 47

Trends, Topics and Under-Researched Areas in CRM Research : A Literature Review

2009 · Olof Wahlberg, Christer Strandberg, et al. · Publications (Mid Sweden University) · 42

The Functionality And Usage Of Crm Systems

2008 · Torggler, Michael · 33

Customer relationship management system framework design of Beijing Rural Commercial Bank

2008 · Lun Zhang, Jinlin Li, et al. · IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI) · 19

AI in Customer Relationship Management

2023 · Gutola Bokayo Roba, Petra Maric · Studies in systems, decision and control · 17

The Core Components and Types of CRM

2019 · Hussein A. Al-Homery, Hasbullah Asharai, et al. · Pakistan Journal of Humanities and Social Sciences · 17

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Enhancing Collaborative CRM with Mobile Technologies

2009 · Olaf Reinhold, Rainer Alt · 17

Citizens preferences towards one-stop government

2004 · Alexander Schellong, Dieter Mans · 17

Intelligence CRM: A Contact Center Model

2007 · M. J. Tarokh, Hoda Ghahremanloo · IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI) · 16

Customer Relationship Management and Data-driven Decision-making in Modern Enterprises: a Systematic Literature Review

2024 · Tahmina Akter Rainy, Md Arifur Rahman, et al. · American Journal of Advanced Technology and Engineering Solutions · 14

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Adapted customer relationship management implementation framework: facilitating value creation in nursing homes

2013 · Stephen R. Gulliver, Uday B. Joshi, et al. · Total Quality Management & Business Excellence · 8

Customer Relationship Management - Theory and Principles

2011 · Miroslava Heczková, Michal Stoklasa · Acta academica karviniensia · 8

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Customer Relations Management

2020 · Titus De Silva · Productivity Press eBooks · 7

The Necessity of Using CRM

2012 · Hamid Tohidi, Mohammad Mehdi Jabbari · Procedia Technology · 6

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Customer relationship management activities in e-banking: the case of Iranian banks

2009 · Abbas Keramati, M. Farshid, et al. · International Journal of Electronic Customer Relationship Management · 5

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CRM as a Key Element in Online Commercialization: Analysis of Tourism Search and Metasearch Engines

2019 · Trinidad Domínguez Vila, Elisa Alén González · Smart innovation, systems and technologies · 4

Collaboration in CRM: Potentials and Challenges of an Individualization Based Approach

2004 · Christian Schaller, Frank T. Piller, et al. · Springer eBooks · 4

Building Customer Loyalty with Collaboration Nets: Four Models of Individualization Based CCRM

2004 · Frank T. Piller, Ralf Reichwald, et al. · Springer eBooks · 4

Customer Relationship Management PT Agrapana Wukir Panca

2022 · Diana Ari Suryaningsih · Journal Research of Social Science Economics and Management · 3

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Rancang Bangun Aplikasi Penerapan Customer Relationship Management (crm) Untuk Menjaga Loyalitas Pelanggan (studi Kasus: Magenta Coklat, Padang)

2020 · Disha Rahmatya, Syefrida Yulina, et al. · JSI Jurnal Sistem Informasi (E-Journal) · 3

Identifying Key Business Processes that Can Benefit from Industry 4.0 in the Gas Sector

2020 · Nikolaos A. Panayiotou, Vasileios P. Stavrou, et al. · IFIP advances in information and communication technology · 3

A Framework for CRM

2017 · Süphan Nasır · IGI Global eBooks · 3

Collaborative CRM: A missed or a mythical opportunity

2008 · Richard Cuthbertson, Steve Messenger · Journal of Direct Data and Digital Marketing Practice · 3

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Works count: 109

Citation count: 802