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Keyword

CRM software selection

Description: A decision-making process for evaluating and choosing customer relationship management software to fit an organization’s needs.
OpenAlex ID: keywords/crm-software-selection
CRM at the Speed of Light: Capturing and Keeping Customers in Internet Real Time
2001 · Paul B. Greenberg, Don Peppers, et al. · 184
Selecting CRM packages based on architectural, functional, and cost requirements: Empirical validation of a hierarchical ranking model
2004 · Enzo Colombo, Chiara Francalanci · Requirements Engineering · 71
Implementing SAP R/3: The Guide for Business and Technology Managers
2000 · Vivek Kale, Vic Kale · 42
A Review of the Issues Associated with Customer Relationship Management Systems
2001 · Ben Light · Journal of the Association for Information Systems · 41
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Open Source CRM Software Selection using the Analytic Hierarchy Process
2013 · Young-Chan Lee, Nguyen-Hanh Tang, et al. · Information Systems Management · 32
CRM Automation
2002 · Barton Goldenberg · 30
Searching for the one: Customer relationship management software selection
2019 · Livio Cricelli, Federico Maria Famulari, et al. · Journal of Multi-Criteria Decision Analysis · 15
An Integrated Group Decision-Making Approach Considering Uncertainty Conditions
2021 · Daniela Borissova, Zornitsa Dimitrova · Business Information Systems · 6
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FUNCTIONAL REQUIREMENTS OF eCRM SOLUTIONS FOR THE SOUTH AFRICAN SME SECTOR
2009 · Philip Zaayman · 6
Selection of CRM software in hospitality industry by integrated DEMATEL and TODIM method
2020 · Zeynep Ünal, Emre Ipekci Cetin · Pamukkale University Journal of Engineering Sciences · 5
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Discussion and Validation of a CRM System Selection Approach with Experts
2011 · Ina Friedrich, Jon Sprenger, et al. · Journal of the Association for Information Systems · 5
Selecting a CRM Solution: Choosing Between Systems and Vendors
2024 · Luis Matosas-López · SAGE Publications: SAGE Business Cases Originals eBooks · 2
Developing a Practical Tool to Help Small and Medium Sized B2B Enterprises Choose a Suitable CRM System
2016 · Nelli Piikkilä · Theseus (Ammattikorkeakoulujen) · 2
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Сучасні підходи до логістичного обслуговування клієнтів на основі використання CRM-системи
2022 · , О.Кобилюх, , О.Гірна · Zenodo (CERN European Organization for Nuclear Research) · 1
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Implementation of a CRM System in an SME
2022 · Richard Adrián Florián Rogel, Renatto Oswaldo Perez Laveriano, et al. · Gestión de Operaciones Industriales · 1
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Die CRM-Technologie ist Unterstützer der Prozesse und Menschen
2022 · Jasmin Altenhofen · Springer eBooks · 1
Çok Ölçütlü Karar Verme Yöntemleri̇ İle İşletmeler İçi̇n Crm Paket Programlarinin Seçi̇mi̇
2017 · Doç. Dr. Tamer Eren, Şeyda Gür · DergiPark (Istanbul University) · 1
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CRM in der Praxis – die Auswahl des passenden CRM ist gar nicht so einfach
2017 · Sarah Midderhoff · Springer eBooks · 1
Die passenden Werkzeuge und Partner für den Bau eines CRM-Gebäudes
2003 · Michael Brendel · Gabler Verlag eBooks · 1
Exponential and Non-Exponential Similarity Measures for Bipolar Complex Fuzzy Sets and Their Application in CRM Software
2026 · Tahir Mahmood, Muhammad Nusrallah, et al. · Contemporary Mathematics
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Investigating factors in the implementation of customer relationship management in Polish enterprises
2025 · Agnieszka Bojanowska, Katarzyna Łukasik-Stachowiak, et al. · Przedsiębiorczość Międzynarodowa
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Proceso de creación de una tienda online e implementación de un CRM
2025 · Delgado Ampudia, Sergio · UPCommons institutional repository (Universitat Politècnica de Catalunya)
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Customer Relationship Management: una estrategia clave para la empresa
2025 · Yuste González, Andrea · University of Valladolid Documentary Repository (University of Valladolid)
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Разработка проекта внедрения CRM-системы в экологической компании
2025 · Абдульева, Яна · Electronic Library of Peter the Great Polytechnic University
Design of an Optimal CRM Solution Based on an Analysis of the Caflou System for Digital Marketing Agencies
2025 · Kubíček, Matyáš · Digital Repository (National Repository of Grey Literature)
Works count: 124
Citation count: 447
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