Keyword

customer classification

Description: The process of grouping customers by shared needs, characteristics, behavior, or value for marketing, analytics, or operational decisions.

Primary topic: Customer churn and segmentation (33%)

OpenAlex ID: keywords/customer-classification

Overview and performance assessment of the clustering methods for electrical load pattern grouping

2012 · Gianfranco Chicco · Energy · 485

Analysis and Clustering of Residential Customers Energy Behavioral Demand Using Smart Meter Data

2015 · Stephen Haben, Colin Singleton, et al. · IEEE Transactions on Smart Grid · 363

Clustering of Electricity Consumption Behavior Dynamics Toward Big Data Applications

2016 · Yi Wang, Qixin Chen, et al. · IEEE Transactions on Smart Grid · 343

Customization of the service experience: the role of the frontline employee

1996 · Lance A. Bettencourt, Kevin Gwinner · International Journal of Service Industry Management · 320

Predicting online-purchasing behaviour

2004 · Dirk Van den Poel, Wouter Buckinx · European Journal of Operational Research · 266

Can we predict customer lifetime value?

2005 · Edward C. Malthouse, Robert C. Blattberg · Journal of Interactive Marketing · 248

Data-based method for creating electricity use load profiles using large amount of customer-specific hourly measured electricity use data

2010 · Teemu Räsänen, Dimitrios Voukantsis, et al. · Applied Energy · 210

Personalization of Supermarket Product Recommendations

2001 · R.D. Lawrence, G.S. Almasi, et al. · Data Mining and Knowledge Discovery · 206

Preprocessing unbalanced data using support vector machine

2012 · M.A.H. Farquad, Indranil Bose · Decision Support Systems · 185

Action-Rules: How to Increase Profit of a Company

2000 · Zbigniew W. Ras, Alicja Wieczorkowska · Lecture notes in computer science · 184

Vehicle Routing with Time Windows using Genetic Algorithms

1995 · Sam Thangiah · CRC Press eBooks · 183

Customer Classification and Load Profiling Method for Distribution Systems

2011 · Antti Mutanen, Maija Ruska, et al. · IEEE Transactions on Power Delivery · 181

Waiting for service: ten years of empirical research

1999 · Agnès Durrande‐Moreau · International Journal of Service Industry Management · 172

Bayesian network classifiers for identifying the slope of the customer lifecycle of long-life customers

2003 · Bart Baesens, Geert Verstraeten, et al. · European Journal of Operational Research · 161

evtree: Evolutionary Learning of Globally Optimal Classification and Regression Trees inR

2014 · Thomas Grubinger, Achim Zeileis, et al. · Journal of Statistical Software · 159

Identifying E-Scooter Sharing Customer Segments Using Clustering

2018 · Jutta Degele, Anna Gorr, et al. · IEEE International Conference on Engineering, Technology and Innovation (ICE/ITMC) · 142

Using data mining techniques for profiling profitable hotel customers: An application of RFM analysis

2016 · Aslıhan Dursun, Meltem Caber · Tourism Management Perspectives · 141

Application of load survey systems to proper tariff design

1997 · C.S. Chen, J.C. Hwang, et al. · IEEE Transactions on Power Systems · 139

GIDEON: a genetic algorithm system for vehicle routing with time windows

2002 · S.R. Thangiah, K.E. Nygard, et al. · 134

Two-echelon location-routing optimization with time windows based on customer clustering

2018 · Yong Wang, Yong Wang, et al. · Expert Systems with Applications · 130

Client Evaluation Cues: A Comparison of Successful and Unsuccessful Salespeople

1990 · David M. Szymanski, Gilbert A. Churchill · Journal of Marketing Research · 130

Classification of new electricity customers based on surveys and smart metering data

2016 · Joaquim L. Viegas, Susana M. Vieira, et al. · Energy · 128

Time-dependent multi-depot green vehicle routing problem with time windows considering temporal-spatial distance

2021 · Houming Fan, Houming Fan, et al. · Computers & Operations Research · 127

Clustering of residential electricity customers using load time series

2019 · Omid Motlagh, Adam Berry, et al. · Applied Energy · 127

Chapter 10: Vehicle Routing Problems with Profits

2014 · Claudia Archetti, M. Grazia Speranza, et al. · Society for Industrial and Applied Mathematics eBooks · 125

Works count: 3,381

Citation count: 21,290