Keyword

display rules

Description: Social norms that prescribe how people should express emotions in particular interpersonal, organizational, or cultural contexts.

Primary topic: Emotional Labor in Professions (38%)

Wikidata ID: wiki/Q5282646

OpenAlex ID: keywords/display-rules

When "the Show Must Go On": Surface Acting and Deep Acting as Determinants of Emotional Exhaustion and Peer-rated Service Delivery.

2003 · A. A. Grandey · Academy of Management Journal · 2,280

How Emotions Regulate Social Life

2009 · Gerben A. Van Kleef · Current Directions in Psychological Science · 1,450

The Development of Emotion Regulation and Dysregulation: a Clinical Perspective

1994 · Pamela M Cole, Margaret K Michel, et al. · Monographs of the Society for Research in Child Development · 1,273

Mapping Expressive Differences Around the World

2008 · David Matsumoto, Seung Hee Yoo, et al. · Journal of Cross-Cultural Psychology · 863

Is “service with a smile” enough? Authenticity of positive displays during service encounters

2004 · Alicia A. Grandey, Glenda M. Fisk, et al. · Organizational Behavior and Human Decision Processes · 844

Learning Display Rules: The Socialization of Emotion Expression in Infancy

1982 · Carol Zander Malatesta, Jeannette M. Haviland · Child Development · 696

1990 · David Matsumoto · Motivation and Emotion · 651

Display rules versus display autonomy: Emotion regulation, emotional exhaustion, and task performance in a call center simulation.

2007 · Lori Sideman Goldberg, Alicia A. Grandey · Journal of Occupational Health Psychology · 515

When customers lash out: The effects of customer interactional injustice on emotional labor and the mediating role of discrete emotions.

2006 · Deborah E. Rupp, Sharmin Spencer · Journal of Applied Psychology · 493

Display Rules for Anger, Sadness, and Pain: It Depends on Who Is Watching

1996 · Janice Zeman, Judy Garber · Child Development · 487

Verbal abuse from outsiders versus insiders: Comparing frequency, impact on emotional exhaustion, and the role of emotional labor.

2007 · Alicia A. Grandey, Julie H. Kern, et al. · Journal of Occupational Health Psychology · 479

The bright side of emotional labor

2015 · Ronald H. Humphrey, Blake E. Ashforth, et al. · Journal of Organizational Behavior · 463

An Observational Study of Children's Attempts to Monitor Their Expressive Behavior

1984 · Carolyn Saarni · Child Development · 453

Explaining the protective effect of trait emotional intelligence regarding occupational stress: Exploration of emotional labour processes

2007 · Moïra Mikolajczak, Clémentine Menil, et al. · Journal of Research in Personality · 437

Emotional labor actors: A latent profile analysis of emotional labor strategies.

2014 · Allison S. Gabriel, Michael A. Daniels, et al. · Journal of Applied Psychology · 396

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Hotel service providers’ emotional labor: The antecedents and effects on burnout

2007 · Hyun Jeong Kim · International Journal of Hospitality Management · 392

Factors in the recognition of vocally expressed emotions: A comparison of four languages

2009 · Marc D. Pell, Silke Paulmann, et al. · Journal of Phonetics · 377

Deception in 3-year-olds.

1989 · Michael Lewis, Catherine Stanger, et al. · Developmental Psychology · 370

Facets of emotional Expressivity: Three self-report factors and their correlates

1995 · James J. Gross, Oliver P. John · Personality and Individual Differences · 358

A Meta‐Analytic Structural Model of Dispositonal Affectivity and Emotional Labor

2012 · John D. Kammeyer‐Mueller, Alex L. Rubenstein, et al. · Personnel Psychology · 353

Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labor

2012 · JungHoon (Jay) Lee, Chihyung Ok · International Journal of Hospitality Management · 351

Children's understanding of display rules for expressive behavior.

1979 · Carolyn Saarni · Developmental Psychology · 351

Ethnic differences in affect intensity, emotion judgments, display rule attitudes, and self-reported emotional expression in an American sample

1993 · David Matsumoto · Motivation and Emotion · 341

Toward Understanding Emotional Management at Work: A Quantitative Review of Emotional Labor Research

2005 · Joyce E. Bono, Meredith A. Vey · Psychology Press eBooks · 323

The socialization of gender differences in emotional expression: Display rules, infant temperament, and differentiation

2000 · Leslie R. Brody · Cambridge University Press eBooks · 308

Works count: 705

Citation count: 28,770