Keyword

ITIL

Description: ITIL is a framework of practices for managing information technology services and assets within organizations.

Primary topic: Information Technology Governance and Strategy (65%)

Wikidata ID: wiki/Q152361

OpenAlex ID: keywords/itil

Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study

2009 · Carol Pollard, Aileen Cater-Steel · Information Systems Management · 199

Implementing IT Service Management: A systematic literature review

2013 · Jon Iden, Tom Roar Eikebrokk · International Journal of Information Management · 189

ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice

2005 · A. Hochstein, R. Zarnekow, et al. · IEEE International Conference on e-Technology, e-Commerce and e-Service · 166

Implementing it Service Management: A Case Study Focussing on Critical Success Factors

2009 · Wui-Gee Tan, Aileen Cater-Steel, et al. · Journal of Computer Information Systems · 155

Confusion in the Ranks: IT Service Management Practice and Terminology

2009 · MaryAnne Winniford, Sue Conger, et al. · Information Systems Management · 144

Designing an evaluation framework for IT service management

2010 · Blake McNaughton, Pradeep Ray, et al. · Information & Management · 128

Combining ITIL, COBIT and ISO/IEC 27002 in Order to Design a Comprehensive IT Framework in Organizations

2008 · Shamsul Sahibudin, Mohammad Sharifi, et al. · Asia International Conference on Modelling & Simulation (AMS) · 127

The Integrated Architecture Framework Explained

2010 · Jack van't Wout, Maarten Waage, et al. · Springer eBooks · 110

An ontology for the harmonization of multiple standards and models

2011 · César Pardo, Francisco J. Pino, et al. · Computer Standards & Interfaces · 105

Impact of IT Service Management Frameworks on the IT Organization

2011 · Mauricio Marrone, Lutz M. Kolbe · Business & Information Systems Engineering · 99

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Transforming IT service management - the ITIL impact

2006 · Aileen Cater‐Steel, Mark Toleman, et al. · University of Southern Queensland ePrints (University of Southern Queensland) · 96

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Integration of IT service management into enterprise architecture

2007 · Christian Braun, Robert Winter · ACM Symposium on Applied Computing · 91

Theoretical Frameworks Supporting It and Business Strategy Alignment for Sustained Competitive Advantage

2024 · Henry Ejiga Adama, Oladapo Adeboye Popoola, et al. · International Journal of Management & Entrepreneurship Research · 87

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Benefits Resulting from the Combined Use of ISO/IEC 15504 with the Information Technology Infrastructure Library (ITIL)

2002 · Béatrix Barafort, Bernard Di Renzo, et al. · Lecture notes in computer science · 86

Implementation of IT infrastructure library (ITIL) in Australia: progress and success factors

2005 · Aileen Cater‐Steel, Wui‐Gee Tan · University of Southern Queensland ePrints (University of Southern Queensland) · 84

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Implementing an IT service information management framework: The case of COTEMAR

2012 · Teresa Lucio-Nieto, Ricardo Colomo-Palacios, et al. · International Journal of Information Management · 75

Software maintenance from a service perspective

2000 · Frank Niessink, Hans van Vliet · Journal of Software Maintenance Research and Practice · 75

Uncovering ITIL claims: IT executives’ perception on benefits and Business-IT alignment

2010 · Mauricio Marrone, Lutz M. Kolbe · Information Systems and e-Business Management · 73

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An Introductory Overview and Survey of Business-Driven IT Management

2006 · J. Sauve, A. Moura, et al. · 72

Challenge of adopting multiple process improvement frameworks

2006 · Aileen Cater‐Steel, Wui‐Gee Tan, et al. · University of Southern Queensland ePrints (University of Southern Queensland) · 72

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IT Infrastructure Library (ITIL) framework approach to IT Governance

2018 · Muhamet Gërvalla, Naim Preniqi, et al. · IFAC-PapersOnLine · 68

Effective IT Service Management: To ITIL and Beyond!

2007 · Rob Addy · Medical Entomology and Zoology · 67

Classifying ITIL Processes; A Taxonomy under Tool Support Aspects

2006 · M. Brenner · 67

Configuration Management in the Modern Era: Best Practices, Innovations, and Challenges

2023 · Oluwatoyin Ajoke Farayola, Azeez Olanipekun Hassan, et al. · Computer Science & IT Research Journal · 64

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Cloud Computing: Automating the Virtualized Data Center

2011 · Venkata Josyula, Malcolm D. Orr, et al. · CERN Document Server (European Organization for Nuclear Research) · 64

Works count: 5,997

Citation count: 12,530