Keyword

responsiveness

Description: The ability of a service provider or organization to respond promptly and effectively to customers' requests, needs, or problems.

Primary topic: Customer Service Quality and Loyalty (31%)

Wikidata ID: wiki/Q106892715

OpenAlex ID: keywords/responsiveness

Quality criteria were proposed for measurement properties of health status questionnaires

2006 · Caroline B. Terwee, Sandra D.M. Bot, et al. · Journal of Clinical Epidemiology · 10,748

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Validation study of WOMAC: a health status instrument for measuring clinically important patient relevant outcomes to antirheumatic drug therapy in patients with osteoarthritis of the hip or knee.

1988 · N Bellamy, W W Buchanan, et al. · PubMed · 7,753

Caring: A Feminine Approach to Ethics and Moral Education

1984 · Nel Noddings · DigitalGeorgetown (Georgetown University Library) · 6,312

The WHO-5 Well-Being Index: A Systematic Review of the Literature

2015 · Christian Winther Topp, Søren Dinesen Østergaard, et al. · Psychotherapy and Psychosomatics · 4,683

The COSMIN study reached international consensus on taxonomy, terminology, and definitions of measurement properties for health-related patient-reported outcomes

2010 · Lidwine B. Mokkink, Caroline B. Terwee, et al. · Journal of Clinical Epidemiology · 4,458

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The COSMIN checklist for assessing the methodological quality of studies on measurement properties of health status measurement instruments: an international Delphi study

2010 · Lidwine B. Mokkink, Caroline B. Terwee, et al. · Quality of Life Research · 4,261

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Measuring Health-Related Quality of Life

1993 · Gordon H. Guyatt, David H. Feeny, et al. · Annals of Internal Medicine · 3,973

E-S-QUAL

2004 · A. Parasuraman, Valarie A. Zeithaml, et al. · Journal of Service Research · 3,960

Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach

2001 · Michael K. Brady, J. Joseph Cronin · Journal of Marketing · 3,535

Developing a framework for responsible innovation

2013 · Jack Stilgoe, Richard Owen, et al. · Research Policy · 3,168

Meaningful Change and Responsiveness in Common Physical Performance Measures in Older Adults

2006 · Subashan Perera, Samir H. Mody, et al. · Journal of the American Geriatrics Society · 2,501

COSMIN Risk of Bias checklist for systematic reviews of Patient-Reported Outcome Measures

2017 · L. B. Mokkink, H. C. W. de Vet, et al. · Quality of Life Research · 2,472

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The Knee injury and Osteoarthritis Outcome Score (KOOS): from joint injury to osteoarthritis.

2003 · Ewa M Roos, L Stefan Lohmander · Health and Quality of Life Outcomes · 2,377

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2007 · Dennis Revicki, Ron D. Hays, et al. · Journal of Clinical Epidemiology · 2,372

Measurement in Medicine

2011 · Henrica C. W. de Vet, Caroline B. Terwee, et al. · Cambridge University Press eBooks · 2,316

Assessing health status and quality-of-life instruments: Attributes and review criteria

2002 · Kathleenl N. Lohr · Quality of Life Research · 2,269

The COSMIN checklist for evaluating the methodological quality of studies on measurement properties: A clarification of its content

2010 · Lidwine B Mokkink, Caroline B Terwee, et al. · BMC Medical Research Methodology · 1,840

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Development and evaluation of the Kansas City Cardiomyopathy Questionnaire: a new health status measure for heart failure

2000 · C.Patrick Green, Charles B. Porter, et al. · Journal of the American College of Cardiology · 1,826

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Generic and Disease-Specific Measures in Assessing Health Status and Quality of Life

1989 · Donald L. Patrick, Richard A. Deyo · Medical Care · 1,790

Service Quality: A Measure of Information Systems Effectiveness

1995 · Leyland F. Pitt, Richard T. Watson, et al. · MIS Quarterly · 1,766

The Terms of Agreement: Indexing Epistemic Authority and Subordination in Talk-in-Interaction

2005 · John Heritage, Geoffrey Raymond · Social Psychology Quarterly · 1,752

A measure of quality of life for clinical trials in chronic lung disease.

1987 · G H Guyatt, L B Berman, et al. · Thorax · 1,725

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Validity and reliability of measurement instruments used in research

2008 · Carole L. Kimberlin, Almut G. Winterstein · American Journal of Health-System Pharmacy · 1,722

Web Site Usability, Design, and Performance Metrics

2002 · Jonathan W. Palmer · Information Systems Research · 1,641

Psychometric validity of the 22‐item Sinonasal Outcome Test

2009 · C. Hopkins, S. Gillett, et al. · Clinical Otolaryngology · 1,625

Works count: 40,750

Citation count: 577,900