Keyword

virtual reference services

Description: Library services that provide research assistance and answer information questions through online or other digitally mediated communication.

Primary topic: Web and Library Services (59%)

OpenAlex ID: keywords/virtual-reference-services

“If it is too inconvenient I'm not going after it:” Convenience as a critical factor in information-seeking behaviors

2011 · Lynn Sillipigni Connaway, Timothy J. Dickey, et al. · Library & Information Science Research · 390

Reference and Information Services: An Introduction

1992 · James Benson, Richard E. Bopp, et al. · Journal of Education for Library and Information Science · 160

Multi-model unfalsified adaptive switching supervisory control

2009 · Simone Baldi, Giorgio Battistelli, et al. · Automatica · 118

Encountering virtual users: A qualitative investigation of interpersonal communication in chat reference

2006 · Marie L. Radford · Journal of the American Society for Information Science and Technology · 109

Artificially intelligent conversational agents in libraries

2010 · Victoria L. Rubin, Yimin Chen, et al. · Library Hi Tech · 108

Force-Mode Control of Rotary Series Elastic Actuators in a Lower Extremity Exoskeleton Using Model-Inverse Time Delay Control

2017 · Suin Kim, Joonbum Bae · IEEE/ASME Transactions on Mechatronics · 106

The Impact of Artificial Intelligence on Chatbot Technology: A Study on the Current Advancements and Leading Innovations

2023 · Farhan Aslam · European Journal of Technology · 105

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Instant Messaging Reference in an Academic Library: A Case Study

2002 · Marianne Foley · College & Research Libraries · 101

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Adapting intelligent information services in libraries: a case of smart AI chatbots

2022 · Subhajit Panda, Rupak Chakravarty · Library Hi Tech News · 99

Use of a virtual-reference concept to interpret active crop canopy sensor data

2012 · Kyle H. Holland, James S. Schepers · Precision Agriculture · 94

The provision of patron services in Chinese academic libraries responding to the COVID-19 pandemic

2020 · Yajun Guo, Zinan Yang, et al. · Library Hi Tech · 87

Unobtrusive Data Analysis of Digital Reference Questions and Service at the Internet Public Library: An Exploratory Study.

2000 · David S. Carter, Joseph Janes · Illinois Digital Environment for Access to Learning and Scholarship (University of Illinois at Urbana-Champaign) · 86

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The role of a digital librarian in the management of digital information systems (DIS)

2000 · V. Sreenivasulu · The Electronic Library · 86

Digital Reference Services in Academic Libraries

1999 · Joseph Janes, David S. Carter, et al. · Reference & User Services Quarterly · 84

Adaptive Reference Model Predictive Control With Improved Performance for Voltage-Source Inverters

2017 · Yun Yang, Siew-Chong Tan, et al. · IEEE Transactions on Control Systems Technology · 79

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Public Libraries in the Knowledge Society: Core Services of Libraries in Informational World Cities

2013 · Agnes Mainka, Sarah Hartmann, et al. · Libri · 78

Guidelines for Implementing and Maintaining Virtual Reference Services

2010 · Reference & User Services Quarterly · 78