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Journal of service management

ISSNs: 1757-5818, 1757-5826
Source type: journal
Fully OA: No
DOAJ: No
OpenAlex ID: S107183665
Brave new world: service robots in the frontline
2018 · Jochen Wirtz, Paul G. Patterson, et al. · Journal of service management · 2,280
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Understanding Generation Y and their use of social media: a review and research agenda
2013 · Ruth N. Bolton, A. Parasuraman, et al. · Journal of service management · 1,299
Crowd‐funding: transforming customers into investors through innovative service platforms
2011 · Andrea Ordanini, Lucia Miceli, et al. · Journal of service management · 1,096
Technological disruptions in services: lessons from tourism and hospitality
2019 · Dimitrios Buhalis, Tracy Harwood, et al. · Journal of service management · 955
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Service as business logic: implications for value creation and marketing
2011 · Christian Grönroos, Annika Ravald · Journal of service management · 895
Satisfaction: A Behavioral Perspective on the Consumer
2010 · Journal of service management · 890
Customer experience challenges: bringing together digital, physical and social realms
2018 · Ruth N. Bolton, Janet R. McColl-Kennedy, et al. · Journal of service management · 849
A customer‐dominant logic of service
2010 · Kristina Heinonen, Tore Strandvik, et al. · Journal of service management · 785
Capabilities for managing service innovation: towards a conceptual framework
2010 · Pim den Hertog, Wietze van der Aa, et al. · Journal of service management · 747
Managing brands and customer engagement in online brand communities
2013 · Jochen Wirtz, Anouk den Ambtman, et al. · Journal of service management · 713
How to transform consumers into fans of your brand
2012 · Benedikt Jahn, Werner Kunz · Journal of service management · 675
An expanded servicescape perspective
2011 · Mark S. Rosenbaum, Carolyn Massiah · Journal of service management · 595
Measuring consumer perceptions of online shopping convenience
2013 · Ling (Alice) Jiang, Zhilin Yang, et al. · Journal of service management · 550
Leadership matters in crisis-induced digital transformation: how to lead service employees effectively during the COVID-19 pandemic
2020 · Silke Bartsch, Ellen Weber, et al. · Journal of service management · 475
Intention to use analytical artificial intelligence (AI) in services – the effect of technology readiness and awareness
2021 · Carlos Flavián, Alfredo Pérez-Rueda, et al. · Journal of service management · 432
Service experience co-creation: conceptualization, implications, and future research directions
2015 · Elina Jaakkola, Anu Helkkula, et al. · Journal of service management · 423
Platforms in the peer-to-peer sharing economy
2019 · Jochen Wirtz, Kevin Kam Fung So, et al. · Journal of service management · 411
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Beyond panic buying: consumption displacement and COVID-19
2020 · Michael C. Hall, Girish Prayag, et al. · Journal of service management · 385
Frontline Service Technology infusion: conceptual archetypes and future research directions
2019 · Arne De Keyser, Sarah Köcher, et al. · Journal of service management · 383
EXQ: a multiple‐item scale for assessing service experience
2012 · Philipp “Phil” Klaus, Stan Maklan · Journal of service management · 383
Service robots: value co-creation and co-destruction in elderly care networks
2018 · Martina Čaić, Gaby Odekerken-Schröder, et al. · Journal of service management · 378
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Building organizational resilience with digital transformation
2022 · Zeya He, Huiling Huang, et al. · Journal of service management · 372
Customer experience modeling: from customer experience to service design
2012 · Jorge Teixeira, Lia Patrício, et al. · Journal of service management · 363
The co-creation experience from the customer perspective: its measurement and determinants
2015 · Katrien Verleye · Journal of service management · 362
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Customer co‐creation in service innovation: a matter of communication?
2012 · Anders Gustafsson, Per Kristensson, et al. · Journal of service management · 354
Works count: 741
Citation count: 57,290
H-index: 119
I10-index: 570
2yr mean citedness: 8.636
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