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Health, Technology, Consumer Behavior

Description: This cluster of papers explores the opportunities and challenges for digital healthcare services, focusing on topics such as e-commerce, customer satisfaction, technology acceptance, financial technology, mobile payment, service quality, marketing strategy, consumer behavior, and information technology in various industries.
Characteristic keywords: JKN mobile application, e-pharmacy, Mobile JKN, Halodoc, Google Pay, online patient registration, PhonePe, online healthcare platforms, pharmaceutical e-commerce, online medicine purchasing, online pharmacy services, BHIM
Sibling topics: Electronic Health Records Systems, Artificial Intelligence in Healthcare, Methodologies in Health Research and Practice, Healthcare Quality and Management, Innovation in Digital Healthcare Systems, Film in Education and Therapy, Dietetics, Nutrition, and Education, Global Health and Epidemiology, Healthcare Regulation, Medical Coding and Health Information, Trade Secret Protection Methods
OpenAlex ID: T14416
Factors influencing the adoption of mHealth services in a developing country: A patient-centric study
2019 · Mohammad Zahedul Alam, Md. Rakibul Hoque, et al. · International Journal of Information Management · 359
The privacy–personalization paradox in mHealth services acceptance of different age groups
2015 · Xitong Guo, Xiaofei Zhang, et al. · Electronic Commerce Research and Applications · 331
A mixed methods UTAUT2-based approach to assess mobile health adoption
2019 · Paulo Duarte, José Carlos Pinho · Journal of Business Research · 310
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Using diffusion of innovation theory to understand the factors impacting patient acceptance and use of consumer e-health innovations: a case study in a primary care clinic
2015 · Xiaojun Zhang, Ping Yu, et al. · BMC Health Services Research · 285
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Development and validation of an instrument to measure user perceived service quality of mHealth
2013 · Shahriar Akter, John D’Ambra, et al. · Information & Management · 273
Exploring the influence of the online physician service delivery process on patient satisfaction
2015 · Hualong Yang, Xitong Guo, et al. · Decision Support Systems · 243
Digital transformation of healthcare sector. What is impeding adoption and continued usage of technology-driven innovations by end-users?
2022 · Shilpa Iyanna, Puneet Kaur, et al. · Journal of Business Research · 228
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Service quality of mHealth platforms: development and validation of a hierarchical model using PLS
2010 · Shahriar Akter, John D’Ambra, et al. · Electronic Markets · 211
Healthcare apps’ purchase intention: A consumption values perspective
2022 · Debarun Chakraborty, Justin Paul · Technovation · 184
Online selection of a physician by patients: Empirical study from elaboration likelihood perspective
2017 · Xianye Cao, Yongmei Liu, et al. · Computers in Human Behavior · 174
Online written consultation, telephone consultation and offline appointment: An examination of the channel effect in online health communities
2017 · Hong Wu, Naiji Lu · International Journal of Medical Informatics · 172
Electronic healthcare: a study of people's readiness and attitude toward performing self‐diagnosis
2007 · Even J. Lanseng, Tor W. Andreassen · International Journal of Service Industry Management · 172
The Impact of Individual and Organizational Reputation on Physicians’ Appointments Online
2016 · Xiaoxiao Liu, Xitong Guo, et al. · International Journal of Electronic Commerce · 171
Improving the effectiveness of online healthcare platforms: An empirical study with multi-period patient-doctor consultation data
2018 · Yefei Yang, Xiaofei Zhang, et al. · International Journal of Production Economics · 169
The Future of the Mobile Payment as Electronic Payment System
2016 · Zlatko Bezhovski · Goce Delchev University Repository (Goce Delčev University of Štip) · 163
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Taking the pulse of Internet pharmacies.
2001 · Z Yang, R T Peterson, et al. · PubMed · 159
Exploring healthcare/health-product ecommerce satisfaction: A text mining and machine learning application
2020 · Swagato Chatterjee, Divesh Goyal, et al. · Journal of Business Research · 147
Factors Influencing the Adoption of Online Health Consultation Services: The Role of Subjective Norm, Trust, Perceived Benefit, and Offline Habit
2019 · Zepeng Gong, Ziqiang Han, et al. · Frontiers in Public Health · 145
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Physician voice characteristics and patient satisfaction in online health consultation
2019 · Shan Liu, Muyu Zhang, et al. · Information & Management · 142
The Interplay Between Online Reviews and Physician Demand: An Empirical Investigation
2021 · Yuqian Xu, Mor Armony, et al. · Management Science · 141
Exploring the effects of patient-generated and system-generated information on patients’ online search, evaluation and decision
2015 · Hualong Yang, Xitong Guo, et al. · Electronic Commerce Research and Applications · 140
Effects of Online–Offline Service Integration on e‐Healthcare Providers: A Quasi‐Natural Experiment
2021 · Ni Huang, Zhijun Yan, et al. · Production and Operations Management · 132
Gaps in customer satisfaction with digital wallets: challenge for sustainability
2018 · Ramesh Kumar Bagla, Vivek Sancheti · Journal of Management Development · 130
Service provision, pricing, and patient satisfaction in online health communities
2017 · Hong Wu, Naiji Lu · International Journal of Medical Informatics · 129
How does online interactional unfairness matter for patient–doctor relationship quality in online health consultation? The contingencies of professional seniority and disease severity
2018 · Xiaofei Zhang, Xitong Guo, et al. · European Journal of Information Systems · 125
Works count: 10,320
Citation count: 25,330
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