A study on the perception of stress and its individual difference relationship with curiosity, personality, self esteem and perceived social support
Year: 2013
Type: report
Study design: Observational Study
Abstract: The aim of this study was to investigate to what degree individual differences in curiosity, \npersonality, self esteem and perceived social support are associated with perceived stress. \nOne hundred customer service employees completed questionnaires collected through an \nanonymous survey collector website (www.surveymonkey.com). A convenience sample \ntechnique was used to collect customer service employee responses from multinational \ncompanies in Dublin and a snowball collection technique was used through LinkedIn and \nFacebook networking sites. The outcome of the study found three variables as significant \npredictors of perceived stress, namely conscientiousness, gender and neuroticism. Gender \nwas found to have no significant relationship with the predictor variables. Curiosity was not \nfound to be significantly related to perceived stress however it did have a positive moderate \ncorrelation with the personality trait conscientiousness. The study indicates that future \ninterventions in relation to stress management especially in customer service centre \norganisations need to factor in gender, curiosity and trait variables into their continuous \nimprovement and design. Author keywords: stress, perception, curiosity, self-esteem, personality
Source: eSource (Dublin Business School)
Author: Colm Power
Language: English
Topic: Stress and Burnout Research
Subfield: Social Psychology
Field: Psychology
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W1486586604