Work

Effects of Workplace Friendship on Employee Job Satisfaction, Organizational Citizenship Behavior, Turnover Intention, Absenteeism, and Task Performance

Year: 2011

Type: conference-paper

Abstract: Today’s hospitality employees spend a large portion of their lives at work. Accordingly, friendships between/among employees are often formed at work. Findings of prior studies have suggested that workplace friendship has a variety of positive functions for both individuals and organizations. Workplace friendship facilitates increased communication, respect, securities, and trust among employees. These rewarding benefits have meaningful implications for the employees’ job-related outcomes in the hospitality industry. Thus, this study will examine the direct effect of workplace friendship on hotel employees’ attitude toward their job and its direct and indirect effect on organizational citizenship behavior, turnover intention, absenteeism, and task performance.

Source: ScholarWorks@UMassAmherst (University of Massachusetts Amherst)

Authors: JungHoon Jay Lee, Chihyung Ok

Language: English

Topic: Job Satisfaction and Organizational Behavior

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: green

OpenAlex ID: W149128392

FWCI: 4.151

Cites: 14

Cited by: 18

Related to: 10