Occupational stress, job satisfaction, work engagement and the mediating role of social support among nurses at a public hospital in Durban.
Year: 2012
Type: dissertation
Abstract: The objectives of the study were to: 1) determine how the variables of occupational stress, job \nsatisfaction, work engagement and social support conceptualised in literature, 2) describe the \nlevels of occupational stress, job satisfaction, work engagement and social support, 3) determine \nthe relationship between occupational stress, job satisfaction, work engagement and social \nsupport, 4) assess the predictive value of occupational stress on job satisfaction and work \nengagement, 5) determine the mediating role of social support on the effects of occupational \nstress on job satisfaction and work engagement. The research questions following on from the \nobjectives were as follows: 1) how are the variables of occupational stress, job satisfaction, work \nengagement and social support conceptualised in literature? 2) what are the levels of \noccupational stress, job satisfaction, work engagement and social support among nurses? 3) what \nis the relationship between occupational stress, job satisfaction, work engagement and social \nsupport among nurses? 4) what is the predictive value of occupational stress on job satisfaction \nand work engagement among nurses? 5) what is the mediating role of social support on the \neffects of occupational stress on job satisfaction and work engagement among nurses? In order to \nanswer the research objectives, this study used a cross sectional design. The present research \nstudy used a quantitative approach. The convenience sampling method was used for the purposes \nof data collection. Data was gathered from the wards of a public hospital in Durban. A sample of \n120 voluntary participants was obtained, comprising of 109 females and 11 males. Data was \ncollected using survey questionnaires which included the following five parts: 1) Biographical \nInformation Questionnaire, 2) the Nursing Stress Indicator, 3) the Minnesota Satisfaction \nQuestionnaire, 4) the Utrecht Work Engagement Scale, 5) and the Social Support Questionnaire. \nAll data were analysed using SPSS version 19.0 for Windows. \nThe results of the study showed that the nurses experienced high levels of occupational stress, \nlow levels of job satisfaction and work engagement; and moderate levels of social support. There \nwas a significant relationship between occupational stress, job satisfaction, work engagement \nand social support among the nurses. The results showed that occupational stress predicts the \nlevels of job satisfaction and work engagement. The results also showed that social support \nmediates the effect of occupational stress on job satisfaction and work engagement. \nRecommendations and the value added by the study was also stated. The limitations of this study \nwere also noted.
Author: Sibusiso Sibisi
Language: English
Topic: Stress and Burnout Research
Subfield: Social Psychology
Field: Psychology
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W1566835596