Work

Changing the concept and measure of service quality in academic libraries

Year: 1996

Type: article

Source: The Journal of Academic Librarianship

DOI: 10.1016/s0099-1333(96)90056-7

Author: Danuta A. Nitecki

Institution: University of Maryland, College Park

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1973051690

FWCI: 10.45

Cites: 47

Cited by: 263

Related to: 10