Work

Conflict, Conflict Management, and Performance in Erp Teams

Year: 2007

Type: article

Abstract: The effects of team process on team performance in ERP implementation teams were investigated. Data collected from 103 companies in Taiwan that had completely or mostly implemented ERP systems were analyzed. We found positive effects of cohesiveness on team performance, which suggests the critical role of cohesiveness on determining ERP implementation team success. The significant direct and positive effects of problem-solving and compromising strategy on team performance partially conform to previous research (Montoya-Weiss, Massey, & Song, 2001). The results suggest that in order to deal effectively with different degrees of conflict situation, team members ought to learn various conflict management strategies.

Source: Social Behavior and Personality An International Journal

DOI: 10.2224/sbp.2007.35.8.1035

Authors: Huey-Wen Chou, Ying-Jung Yeh

Institution: National Taiwan University of Science and Technology

Language: English

Topic: Conflict Management and Negotiation

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: diamond

OpenAlex ID: W1978370230

FWCI: 2.552

Cites:

Cited by: 34

Related to: 10