Work

The Effect of Waiting Time and Affective Reactions on Customers' Evaluation of Service Quality in a Cafeteria

Year: 2005

Type: article

Study design: Observational Study

Source: Journal of Foodservice Business Research

DOI: 10.1300/j369v08n02_03

Authors: Wonjae Lee, Carolyn U. Lambert

Institution: Pennsylvania State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1981504654

FWCI: 1.332

Cites: 35

Cited by: 36

Related to: 10