Work

Individual Customer Knowledge Exploitation: A Multiple Case Study

Year: 2014

Type: conference-paper

Abstract: We scrutinize how the personnel of industrial companies exploit customer knowledge in service innovation and development. The paper puts in evidence of the factors influencing the absorptive capacity of individuals in industrial service firms.

Source: Advances in intelligent systems research/Advances in Intelligent Systems Research

DOI: 10.2991/gecss-14.2014.67

Author: T.S. Mittilä

Institution: University of Turku

Language: English

Topic: Innovation and Knowledge Management

Subfield: Strategy and Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: hybrid

OpenAlex ID: W1985679211