Work

An Empirical Investigation of the Relationship between Quality Management Factors and Customer Satisfaction, Improved Competitive Position and Overall Business Performance

Year: 2008

Type: article

Source: Journal of Strategic Marketing

DOI: 10.1080/09652540802264181

Authors: Bishnu Sharma, David Gadenne

Institution: University of the Sunshine Coast

Language: English

Topic: Quality and Supply Management

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1986005498

FWCI: 3.876

Cites: 48

Cited by: 45

Related to: 10