Work

Managing Voice-to-Voice Encounters

Year: 2006

Type: article

Source: Journal of Service Research

DOI: 10.1177/1094670505281703

Authors: Anita Whiting, Naveen Donthu

Institutions: Clayton State University, Georgia State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1990604133

FWCI: 5.079

Cites: 24

Cited by: 43

Related to: 10