Work

Tabu Search to Plan Schedules in a Multiskill Customer Contact Center

Year: 2006

Type: conference-paper

Source: International Conference on Service Systems and Service Management

DOI: 10.1109/icsssm.2006.320666

Authors: F. Mendes, C. Lucet, A. Moukrim

Institutions: Université de Technologie de Compiègne, Centre National de la Recherche Scientifique, Heuristics and Diagnostics for Complex Systems

Language: English

Topic: Scheduling and Timetabling Solutions

Subfield: Management Science and Operations Research

Field: Decision Sciences

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1990997648

FWCI:

Cites: 14

Cited by: 4

Related to: 10