Work

Effect of Perceived Service Quality on Customer Satisfaction in Hospitality Industry: Gronroos’ Service Quality Model Development

Year: 2013

Type: article

Study design: Observational Study

Source: Journal of Hospitality Marketing & Management

DOI: 10.1080/19368623.2012.670893

Authors: Mehdi Zaibaf, Fariz Taherikia, Meysam Fakharian

Institutions: Islamic Azad University, Tehran, Islamic Azad University, Firoozkooh Branch

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1998418339

FWCI: 10.25

Cites: 44

Cited by: 92

Related to: 10