Work

Measuring and managing service performance of luxury stores: development of a balanced scorecard

Year: 2012

Type: article

Source: Service Industries Journal

DOI: 10.1080/02642069.2013.747517

Authors: Marcella Ehbauer, Ronja Gresel

Institution: EBS University of Business and Law

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1998736714

FWCI: 2.603

Cites: 43

Cited by: 18

Related to: 10