Work

Explanations: if, when, and how they aid service recovery

Year: 2012

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/08876041211199715

Authors: Graham Bradley, Beverley Sparks

Institution: Griffith University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2002609208

FWCI: 12.16

Cites: 35

Cited by: 95

Related to: 10