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How Customer Self-Determination Influences Relational Marketing Outcomes: Evidence from Longitudinal Field Studies

Year: 2006

Type: article

Source: Journal of Marketing Research

DOI: 10.1509/jmkr.43.1.109

Author: Utpal M. Dholakia

Institution: Rice University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2003284455

FWCI: 8.265

Cites: 47

Cited by: 138

Related to: 10