Work

Implementation of a customer satisfaction program: a case study

Year: 2002

Type: article

Source: Industrial Management & Data Systems

DOI: 10.1108/02635570210428285

Authors: Te‐King Chien, Chin‐Ho Su, Chao‐Ton Su

Institutions: Ta Hwa University of Science and Technology, National Yang Ming Chiao Tung University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2005496995

FWCI: 3.696

Cites: 12

Cited by: 33

Related to: 10