Work

Consumers' Expectations for Service Quality in Economy, Mid-Price and Luxury Hotels

Year: 1993

Type: article

Source: Journal of Hospitality & Leisure Marketing

DOI: 10.1300/j150v01n02_03

Authors: Bonnie Knutson, Pete Stevens, Mark Patton, Colleen Thompson

Institution: Michigan State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2010073550

FWCI: 1.311

Cites:

Cited by: 104

Related to: 10