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A Combined Hybrid Fuzzy Multiple Criteria Decision-making Approach to Evaluating of QM Critical Success Factors in SME's Hotels Firms

Year: 2015

Type: conference-paper

Abstract: The purpose of this study is to evaluate the importance of QM CSFs in Iranian SME's hotels firms. Primary criteria to evaluate QM CSFs are achieved by the literature survey. Through the FDM by industries and academia experts the importance CSFs were categorized in three main factors and 16 sub-factors. Two fuzzy MCDM methods are applied; fuzzy AHPand TOPSIS. The finding of this study indicated that human factors had the first rank from three perspectives and leadership as a sub-factor was the first rank from 16 sub-factors.

Source: Procedia - Social and Behavioral Sciences

DOI: 10.1016/j.sbspro.2015.01.433

Authors: Abbas Mardani, Ahmad Jusoh, Mahdi Mohammad Bagheri, Mansooreh Kazemilari

Institution: University of Technology Malaysia

Language: English

Topic: Multi-Criteria Decision Making

Subfield: Management Science and Operations Research

Field: Decision Sciences

Domain: Social Sciences

Open Access status: diamond

OpenAlex ID: W2015354902

FWCI: 4.787

Cites: 33

Cited by: 22

Related to: 9