Work

Regaining the quality service edge

Year: 1993

Type: article

Source: National Productivity Review

DOI: 10.1002/npr.4040120403

Author: Armand V. Feigenbaum

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2028291150

FWCI: 0.659

Cites:

Cited by: 3

Related to: 10