Work

Others service experiences: emotions, perceived justice, and behavior

Year: 2014

Type: article

Source: European Journal of Marketing

DOI: 10.1108/ejm-04-2012-0201

Authors: Anna Mattila, Lydia Hanks, Chenya Wang

Institutions: Pennsylvania State University, Florida State University, National Tsing Hua University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W2046352528

FWCI: 11.73

Cites: 54

Cited by: 85

Related to: 10