Work

Service operation classification for risk management

Year: 2010

Type: article

Study design: Observational Study

Source: IBM Journal of Research and Development

DOI: 10.1147/jrd.2010.2046465

Authors: F. Shafti, T. Bedford, L. A. Deleris, J. R. M. Hosking, N. Serban, H. Shen, L. Walls

Institutions: University of Strathclyde, IBM Research - Thomas J. Watson Research Center, Georgia Institute of Technology, University of North Carolina at Chapel Hill

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funders: National Science Foundation, Division of Mathematical Sciences

OpenAlex ID: W2049557139

FWCI: 1.881

Cites: 43

Cited by: 6

Related to: 10