Designing a call center with an IVR (Interactive Voice Response)
Work
Year: 2010
Type: article
Source: Queueing Systems
Institution Technion – Israel Institute of Technology
Cites: 18
Cited by: 38
Related to: 10
FWCI: 5.104
Citation percentile (by year/subfield): 92.15
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: closed