Work

Customers' relational models as determinants of customer engagement value

Year: 2014

Type: article

Source: Journal of Product & Brand Management

DOI: 10.1108/jpbm-07-2013-0353

Authors: Velitchka D. Kaltcheva, Anthony Patino, Michael V. Laric, Dennis A. Pitta, Nicholas Imparato

Institutions: Loyola Marymount University, University of Baltimore, University of San Francisco

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2075463577

FWCI: 15.36

Cites: 61

Cited by: 58

Related to: 10