Work

Change management, a critical success factor for e-government

Year: 2002

Type: conference-paper

Abstract: Electronic government frameworks enable public sectors to embrace new ways of thinking, expand their "doing business" horizons, establish new alliances, use new technology and create positive working environments. All these issues imply major changes in government organizations and, in order to manage such change, a methodology for change management must be provided. In the paper such a methodology is presented, introducing, in the first place, electronic government evolution maturity levels and subsequent areas of change in government departments and finally proposing a change management framework supported by a well-suited implementation.

Source: International Workshop on Database and Expert Systems Applications (DEXA)

DOI: 10.1109/dexa.2001.953094

Authors: A. Papantoniou, E. Hattab, F. Afrati, E. Kayafas, V. Loumos

Institution: National Technical University of Athens

Language: English

Topic: E-Government and Public Services

Subfield: Political Science and International Relations

Field: Social Sciences

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2098460486

FWCI: 18.36

Cites: 7

Cited by: 19

Related to: 10