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A Decision Support Tool to Define Scope in IT Service Management Process Assessment and Improvement

Year: 2013

Type: conference-paper

Source: Lecture notes in computer science

DOI: 10.1007/978-3-642-38827-9_21

Authors: Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Wui-Gee Tan

Institution: University of Southern Queensland

Language: English

Topic: Information Technology Governance and Strategy

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2114102448

FWCI: 2.023

Cites: 42

Cited by: 8

Related to: 10